Information Technology (IT) Co-op

Job Description

About the Role
The IT Co-op will assist the IT Team by monitoring, tracking, setting up systems, and developing basic documentation. This role involves working closely with the IT Team on projects and tasks to support day-to-day services for the entire American Battery Solutions (ABS) Team, with mentorship and guidance provided by the IT team.

What You’ll Do
• Assist the IT Team with setting up and maintaining PCs, laptops, printers, and other peripherals for end-users.
• Provides end-user equipment support.
• Provide support for events, marketing, and manager meetings, including the setup and tear down of laptops, projectors, etc.
• Maintain IT Systems Inventory throughout the property.
• Responsible for assisting and triaging the maintenance, installation and repairs of various equipment associated with audio systems, telephone systems, security systems, server systems, computers and networks, and all associated cabling throughout the facility.
• Basic Network Documentation
• Monitor IT Tickets and Systems as required.
• Report the progress of tasks on a regular basis.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Performs other duties as requested, directed, or assigned.
• Predictable and reliable attendance

You’re a Good Fit If You
• Are an undergraduate student working towards an Information Technology, or other relevant degree.
• Are able to work between fifteen (15) to twenty-nine (29) hours per week.
• Possess and maintain a minimum of 3.0 GPA.
• Fulfill twenty-four (24) credit hours in one calendar year.
• Have excellent interpersonal, written, and verbal communication skills.
• Are able to prioritize tasks.
• Have the ability to handle numerous assignments simultaneously.
• Possess exceptional phone etiquette and capacity to always provide exceptional customer service.
• Are proficient with Microsoft Office Software, including Excel, PowerPoint, Word, and Outlook.
• Demonstrate professionalism when interacting with ABS Team Members.
• Listen attentively to questions and respond to user needs, to ensure a positive customer experience.
• Drive work results with a quality focus on actions and results.
• Display a consistent orientation toward producing the highest quality services and constantly look for incremental improvements in work processes and results.
• Work cooperatively with others to accomplish team goals.
• Exhibit strong drive for results and success, conveying a sense of urgency and driving issues to closure.
• Establish a systematic course for self and/or others to assure accomplishment of objectives.

Role Highlights & Compensation
• Comprehensive 100% employer paid benefit plans for employees and their family.
• Competitive salary and retirement program.