Retail Service Specialist

Job Description

Retail Service Specialist

The Retail Service Specialist supports the Store Manager and Assistant Managers by contributing to sales, customer service, store appearance, and operational efficiency. This role also includes assuming shift management responsibilities when the Assistant or Store Manager is absent. Bilingual candidates are strongly encouraged to apply.

Essential Job Functions

• Customer Service Leadership: Lead store team members in providing excellent customer service to both retail and professional customers.
• Customer Service Program Supervision: Supervise customer service levels on the retail showroom, ensuring team member execution of company customer service programs (e.g., Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Telephone Protocol: Ensure all telephone calls are answered according to company policy.
• Order Processing & Customer Communication: Ensure timely processing of all buy online/ship to store orders, hub and store-to-store transfers, and DC add orders. Contact customers upon shipment arrival as needed.
• Special Orders & Outside Purchases: Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Returns & Exchanges Management: Process retail customer returns and exchanges efficiently and friendly. Ensure refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly in the returns area.
• Invoicing Accuracy: Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Merchandising & Communication: Ensure Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Schedule Adherence & Timekeeping: Ensure team members adhere to the posted work schedule, that changes/deviations are approved by a member of management, and that team members clock in/out according to company policy.
• Store Opening/Closing Duties: Perform all store opening/closing duties, including day-end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in the secure designated area.
• Other Duties: Perform all other duties as assigned.

Skills, Education, Knowledge, Experience, & Abilities

Required:

• Strong communication skills.
• Ability to obtain RSS Certification.

Desired:

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Company Overview

O’Reilly Auto Parts boasts a proven track record of growth and stability. The company is characterized by numerous successful career stories and strongly promotes a “promote-from-within” philosophy, encouraging employees to grow their careers along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off.
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for Career Growth.

Equal Opportunity Employer

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.