Room Attendant

Job Description

Room Attendant | Schulte Hospitality Group

The Tone:
This is an in-person role at Schulte Hospitality Group. Schulte Hospitality Group is a leading third-party management company with extensive experience in the hospitality industry, operating over 200 locations across 38 states and 3 countries, including reputable brands and unique independent properties. This role is vital for maintaining the high standards of cleanliness and guest satisfaction that define the company’s service culture, ensuring every guest experiences hospitality, respect, and authenticity. As a Room Attendant, you directly contribute to the positive impact the company aims to have for its stakeholders, upholding the commitment to quality service within a rapidly expanding team.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person

• Mission: Ensures hotel rooms and public areas meet rigorous cleanliness and sanitation standards, contributing to a high-quality guest experience.

What You’ll Actually Do
• Cleanliness & Sanitation: Ensure that all guest rooms and public areas are thoroughly cleaned and sanitized according to company-mandated standards.
• Room Stocking: Confirm that rooms are fully stocked with clean linen, bedding, towels, soap, tissues, and drinking glasses for guest comfort and convenience.
• Safety & Security: Understand and consistently follow all safety and security procedures as mandated by the hotel to protect guests and property.
• Property Knowledge: Maintain current knowledge of the hotel property, staff, services, operational hours, and surrounding local amenities like restaurants and malls to assist guests effectively.
• Lost & Found: Identify any items guests may have inadvertently left behind and accurately report these items using the hotel’s established lost and found procedures.

The Must-Haves
• Background: A High School Diploma or GED is required. This role is suitable for individuals with foundational knowledge in cleanliness standards and a service-oriented mindset.
• Experience: No specific prior professional experience is explicitly required, making this an entry-level opportunity for dedicated individuals.
• Skills:
• Ability to manage multiple tasks efficiently.
• Clear and effective communication, both verbally and in writing.
• A collaborative approach, consistently working well as part of a team.
• A strong drive to surpass guest expectations in service delivery.
• Comprehensive knowledge and application of cleanliness standards.