Sales Specialist

Job Description

About Kencove Inc.

Kencove Inc. is a leading distributor and light manufacturer specializing in fencing products, equipment, and tools. We cater to a diverse range of sectors including farming, ranching, agriculture, vineyards, and construction. With an extensive product portfolio that includes woven wire, high tensile wire, various fencing and farming products, large and small gas and electric power tools, posts, and hardware, we ensure comprehensive solutions for our customers.

Our commitment to customer accessibility is demonstrated through our robust e-commerce platform and dedicated customer service centers, which offer expert advice, guidance, and a wide assortment of products. Operating from five strategic locations across the US, we proudly serve customers throughout the US, Canada, and internationally. Since 1981, Kencove Inc. has been a trusted partner, delivering dependable advice and post-sale support to homeowners, farms, ranches, vineyards, dealers, distributors, contractors, and other valued clients.

About the Sales Specialist Role

Kencove Inc. is seeking a motivated and customer-focused Sales Specialist to join our team. This role is pivotal in directly engaging with our customers, providing in-depth information about our products and services. As a primary point of contact, you will play a crucial role in processing orders, effectively resolving customer complaints, and maintaining a comprehensive understanding of our offerings. Your contribution will be essential in enhancing overall customer satisfaction and driving sales growth for the company.

Tasks, Accountabilities, and Key Responsibilities

• Confer with customers through various channels including telephone, internet, email, live chat, or in-person to provide product/service information, process orders, or gather complaint details.
• Ensure that appropriate actions have been taken to effectively resolve customer problems and issues.
• Maintain meticulous records of all customer interactions and transactions, detailing inquiries, complaints, comments, and the specific actions taken.
• Resolve customer service or billing complaints, which may involve activities such as exchanging merchandise, processing refunds, or adjusting bills.
• Provide expert recommendations for fencing implementation tailored to specific customer situations and generate accurate sales quotes.
• Perform troubleshooting for fencing products and address related issues to ensure customer satisfaction.
• Proactively maintain and enhance product knowledge and stay updated on industry trends by attending relevant trade shows and expos.
• Demonstrate excellent communication skills when interacting with supervisors, peers, subordinates, and external stakeholders.
• Travel approximately 10% of the time to attend trade shows and expos.
• Exhibit strong decision-making and problem-solving abilities.

Qualifications and Requirements

• Agricultural Fencing Background: Proven experience and knowledge in agricultural fencing and construction.
• General Agricultural Equipment Knowledge: Familiarity with common agricultural equipment such as tractors, skid steers, and post drivers.
• Computer Skills: Proficiency in general computer applications.
• Communication Skills: Professional and effective communication abilities.
• Sales Background: Prior sales experience is preferred.

Benefits

• Paid Holidays
• Competitive Salary
• Health Benefits
• Bonuses
• Casual Work Environment
• Full-Time Position (Hourly Rate, Non-Commission)
• Flexible Schedule

Kencove Inc. is an Equal Opportunity Employer.