Sales Associate

Job Description

About Hiller Ford

Hiller Ford, established in 1954, is one of Wisconsin’s largest Ford dealerships. Located in Franklin, WI, the dealership has grown alongside the community and is recognized for its commitment to customer satisfaction and sales leadership. Hiller Ford has earned the prestigious Ford President’s Award for excellence 14 times, solidifying its reputation as a trusted automotive provider. With decades of experience, Hiller Ford remains dedicated to delivering exceptional service to customers throughout the region.

Job Title: Sales Associate

Employment Type: Full-time, On-site

Location: Franklin, WI

Job Summary

Hiller Ford is seeking a dynamic and customer-focused Sales Associate to join our dedicated team in Franklin, WI. This full-time, on-site role is perfect for individuals passionate about the automotive industry and committed to delivering exceptional customer service. As a Sales Associate, you will be the face of Hiller Ford, guiding customers through their vehicle purchasing journey and ensuring their needs are met with professionalism and expertise.

Key Responsibilities

• Actively engage with customers on the sales floor and through various communication channels to understand their unique vehicle needs and preferences.
• Conduct compelling product presentations, showcasing the features, benefits, and technologies of our extensive inventory of Ford vehicles.
• Skillfully coordinate and facilitate test drives, providing customers with a hands-on experience of their potential new vehicle.
• Manage the entire sales process from initial contact to vehicle delivery, ensuring a smooth and transparent transaction for every customer.
• Provide exceptional post-sale service and follow-up to ensure complete customer satisfaction and foster long-term relationships.
• Maintain an in-depth and up-to-date knowledge of Hiller Ford’s inventory, current promotions, financing options, and the latest automotive trends and technologies.
• Collaborate effectively with team members across departments to achieve sales targets and contribute to a positive dealership culture.

Required Qualifications

• Communication & Interpersonal Skills: Strong verbal and written communication abilities, with a proven talent for building rapport and trusting relationships with diverse customers.
• Sales & Customer Relationship Management: Demonstrated experience and proven ability in sales roles, coupled with excellent customer relationship management skills.
• Automotive Passion (A Plus): A strong knowledge of automobiles and a genuine passion for the automotive industry is highly desirable, though not strictly required for eager learners.
• Learning Agility: Eagerness and willingness to continuously learn about new products, promotions, automotive technologies, and dealership processes.
• Computer Proficiency: Basic computer skills are essential for utilizing dealership software systems and managing customer information.
• Team Player: Ability to work effectively and collaboratively in a fast-paced, team-oriented environment.
• Education: High school diploma or equivalent required. Some college education or a relevant sales certification is a significant advantage.
• Driving Requirements: Must possess a valid driver’s license and maintain a clean driving record.