Entry Level Customer Service Assistant

Job Description

Entry Level Customer Service Assistant | Limitless East Marketing

The Tone:
This is an early career position at Limitless East Marketing, located in Washington, DC. Limitless East Marketing focuses on crafting effective, results-driven marketing strategies for brands. This role is crucial for ensuring customer satisfaction and supporting the company’s commitment to excellence by providing direct customer interaction and support.

The TL;DR
• Role: Early Career
• Location: Washington, DC

• Mission: Ensures customer satisfaction and contributes to the company’s commitment to excellence.
• Tech Stack: MS Office Suite (Word, Excel, Outlook), CRM software

What You’ll Actually Do
• Handle: Customer inquiries promptly and professionally via phone, email, and in-person.
• Support: Customers with accurate product information, order placements, and account management guidance.
• Resolve: Customer complaints with patience and empathy, ensuring positive outcomes through a solutions-oriented approach.
• Record: All customer interactions and transactions accurately and in detail within the company database.
• Collaborate: Effectively with team members and other departments to ensure seamless service delivery.

The Must-Haves
• Background: Early Career level with a high school diploma or equivalent qualification.
• Experience: Familiarity with basic computer operations and MS Office Suite (Word, Excel, Outlook), with a willingness to learn CRM software.
• Skills: Excellent verbal and written communication, strong interpersonal skills, active listening abilities, and professionalism in handling challenging situations.