Flight Attendant Administrative Support Specialist

Job Description

Flight Attendant Administrative Support Specialist | United Airlines

The Tone:
This is a full-time role at United Airlines, located in Chicago, IL (Hybrid). United is dedicated to safety and passion for service, working to connect people and unite the world with the goal of becoming the best airline in the history of aviation. This role is crucial for supporting flight attendants, ensuring they have the necessary assistance and guidance to deliver an exceptional customer experience. By providing essential administrative support, this position directly contributes to the operational excellence and overall mission of United’s Inflight Services team.

The TL;DR
• Role: Full Time
• Location: Chicago, IL (Hybrid)
• Pay: $53960–$70334 yearly
• Team: Inflight Services
• Mission: To provide essential service center support to flight attendants, resolving problems and coordinating personnel matters.
• Tech Stack: Desktop computer systems, Microsoft Excel (preferred)

What You’ll Actually Do
• Administrative Support: Provide service center telephone support to flight attendants by furnishing information and resolving problems.
• Issue Coordination: Coordinate personnel and related business issues and processes for flight attendants.
• Policy Guidance: Maintain familiarity with collective bargaining agreements, company, and division practices to effectively process needs.
• Request Fulfillment: Process requests related to crew schedule adjustments, personal or medical leaves, and other related subjects.
• Vendor Oversight: Monitor and audit vendor services, including performing vendor site visits.

The Must-Haves
• Background: High school diploma or GED. This role supports flight attendants within an airline’s Inflight Services.
• Experience: Prior experience in a service center support environment.
• Skills: Proficient in using desktop computer systems; strong technical writing and communication skills; international travel.
• Bonus: A Bachelor’s Degree; prior experience in United’s Inflight Division; proficiency in Microsoft Excel; familiarity with collective bargaining agreements.