Flight Attendant Administrative Support Specialist

Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United’s Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job Overview

Responsible for providing service center support to flight attendants.

Key Responsibilities

• Flight Attendant Administrative Support: Provides service center telephone support to flight attendants by furnishing information, resolving problems, and coordinating personnel and related business issues and/or processes.
• Maintains familiarity with collective bargaining agreement, company and division practices and policies concerning crew schedule adjustments, personal or medical leaves, and other subjects to effectively process needs and/or requests.
• Monitors/Audits vendor services.
• Performs vendor site visits.

Work Location

This position is hybrid, located at Willis.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or GED
• Experience in a service center support environment
• Proficient in using desktop computer systems
• Strong technical writing and communication skills
• International travel
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s Degree
• Experience in Inflight Division
• Proficient in Microsoft Excel
• Familiarity with collective bargaining agreement

Compensation and Benefits

The base pay range for this role is $53,960.00 to $70,334.00. The base salary range/hourly rate listed is dependent on job-related factors, such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

Equal Opportunity Employer

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com