Merchant Acquisition & Relationship Manager

Job Description

Merchant Acquisition & Relationship Manager | HungryPanda

The Tone:
This is a full-time role at HungryPanda, a leading global food delivery platform. The company specializes in connecting Chinese cuisine with consumers worldwide, serving Chinese compatriots and students abroad by providing authentic Chinese food and groceries. This position is vital for expanding HungryPanda’s merchant network, cultivating strong relationships with restaurant partners, and directly contributing to the platform’s growth in sales revenue and market share within your assigned territory.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Not specified (territory-based role)

• Team: Collaborates with Marketing and Delivery Operations teams
• Mission: Drive merchant acquisition and nurture relationships to significantly grow sales revenue and market share for the platform.

What You’ll Actually Do
• Acquisition & Sales Growth: Identify and acquire new restaurant partners, assisting them in optimizing their performance to achieve higher order volumes and Gross Merchandise Volume (GMV). You will be directly responsible for increasing sales revenue and market share in your assigned territory.
• Negotiation & Contracting: Arrange and conduct in-person meetings to effectively negotiate and finalize contracts with potential new merchants. This involves presenting our solutions and securing agreements that align with company objectives.
• Relationship Management: Maintain and nurture strong, lasting relationships with existing cooperating merchants. Act as the primary point of contact, coordinating with various internal stakeholders to resolve issues promptly, continuously improving merchant satisfaction and service quality.
• On-site Support & Solution Delivery: Conduct regular visits to merchants, providing necessary support such as applying for or replacing merchant materials (e.g., marketing collateral, packaging). Ensure the timely and successful deployment of our solutions and services, aligning with customer needs.
• Platform Management & Strategic Alignment: Accurately maintain and consistently update the backend settings for all assigned merchants on our platform. Collaborate closely with Marketing and Delivery Operations teams to align strategies focused on maximizing Gross Merchandise Volume (GMV) and fostering business cooperation.

The Must-Haves
• Background: Core domain knowledge in business negotiation, sales, and marketing management.
• Experience: Proven experience in business negotiation, sales, and marketing management is highly preferred, demonstrating a track record of driving sales and managing client relationships effectively.
• Skills:
• Fluent in Mandarin.
• High sensitivity to market trends, combined with a strong analytical approach to data and exceptional commercial acumen.
• Top-notch interpersonal and people skills, demonstrating resilience and persistence in sales interactions and negotiations.
• Excellent time management and project management capabilities.
• Must possess a valid driver’s license and have access to a reliable vehicle.
• Bonus:
• Proficiency in Cantonese.
• Prior working experience within Internet or tech companies.