Candidate
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DOTS Sales Associate
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Job Description
About the Job
Trek is an awesome place to work, offering amazing benefits and a passionate team. We are dedicated to building products we love, providing incredible hospitality to our customers, and changing the world by getting more people on bikes. Joining our team means being taken care of, encouraged to learn and grow, and given ample opportunities to do so. We believe in giving our best and getting it right back. If this sounds appealing, come join us!
Job Description: DOTS Sales Associate
As a DOTS Sales Associate, you will be instrumental in achieving Trek’s mission by delivering incredible hospitality and encouraging more people to embrace cycling. From the moment customers arrive until they leave, you will act as their Guide, helping them achieve their cycling goals, ensuring their bicycles perform optimally, and guaranteeing a great riding experience.
Performance Expectations:
- Develop sales and hospitality skills through dedicated training, role-playing, and on-the-job experience.
- Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
- Continuously learn about bikes, components, apparel, and cycling technology.
- Actively participate in daily huddles and debriefs to foster team collaboration and improvement.
- Utilize our Guide Sales Process to consistently provide customers with incredible hospitality.
- Proactively follow through on Quotes and Lead List communications to nurture customer relationships.
- Make thoughtful decisions that prioritize customer care and always “do the right thing” for our customers.
- Maintain Trek University Guide Status by completing Trek U modules to enhance your knowledge of our products, services, and procedures.
- When not directly assisting customers, you will contribute to store operations by:
- Completing Daily Task List assignments.
- Maintaining all aspects of store merchandising according to visual merchandising standards, including product placement, price auditing, and product re-stocking.
- Completing weekly Cycle Counts to ensure accurate inventory.
- Assembling, or pre-assembling, new bicycles with precision and care.
- Prepping customer bikes for service by our Service or Production Technicians.
What You Will Bring to the Job:
- A positive, “get stuff done” attitude, eager to tackle challenges.
- A genuine desire to change the world through bikes and collaborate with like-minded teammates.
- A strong desire to learn and grow within the cycling industry.
Trek Benefits:
- Flexible and fun company culture.
- 401(k) with match and Employee Stock Ownership Plans (ESOP).
- Generous employee discounts on all Trek products.
- Deep partner retail discounts.
Trek is an Equal Employment Opportunity (“EEO”) Employer. We strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer. For more information, please click on the following links:
