Service Team Associate

Job Description

Service Team Associate – Panda Restaurant Group

Join Panda Restaurant Group as a Service Team Associate and become part of a friendly, supportive team dedicated to creating a warm environment and providing excellent service for our guests. We foster a safe workplace where team members often become friends, offering continuous learning and opportunities for growth. No prior experience? No problem! We provide comprehensive training to equip you with valuable skills for your career journey. You’ll also have the chance to give back to the community through our Panda Cares initiative.

Pay Range: $22 – $25 per hour (Individual pay within this range is determined by factors such as work location and experience.)

Essential Functions:

• Provides an exceptional dining experience to Guests, including greeting, serving food, and handling payments at the cash register.
• Maintains the cleanliness and appealing appearance of the store.
• Adheres to Operations Standards and Safety Procedures to ensure fresh and quality food is served.
• Works efficiently in a fast-paced kitchen environment, with the flexibility to work at different positions such as Front Counter, Drive-Through, or Kitchen.
• Collaborates effectively with team members to achieve daily goals in a fun and positive atmosphere.

How We Reward You:

• Flexible schedules
• Great pay
• Free meals while working at Panda
• For full-time associates:
  • Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • 401K with company match
  • Vacation, sick leave, bereavement/funeral leave, and Leave Share Program (for eligible associates)
• Associate discounts for many brands
• Referral bonus (for eligible associates)
• Opportunity to give back to your community through Panda Cares
• Hands-on paid training to prepare you for success
• On-going Career & Leadership Development
• Opportunities for growth into management positions
• Pre-Tax Dependent Care Flexible Spending Account

Please refer to https://www.pandacareers.com/files/PRG_HR_Recruiting_Benefits.pdf for detailed benefit information. Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.

Qualifications:

• Friendly and helpful team player attitude.
• Operations experience is a plus, but not required.
• Some high school education.
• Food Handler certification may be required depending on local requirements, to be acquired at your own expense.

Physical Demands and Work Environment (ADA Statement):

While performing duties, counter areas are often hot with steam from steam tables and food vapors. Workspace is restricted, and employees are generally expected to remain standing for long periods. Employees must be able to prepare hot and cold foods, use Chinese cook knives and other kitchen equipment, and work quickly without losing accuracy. This role requires the ability to lift up to 50 lbs., stand for up to four hours, and reach across countertops (measured at 36 inches) to serve customers. Kitchen environments are typically hot with high noise levels; storage space is limited, and shelving is high. Employees must be able to work in a fast-paced environment, possess effective verbal communication skills, adapt to a dynamic environment with changing priorities, and manage conflicts/difficult situations.

About Panda Restaurant Group:

Panda Strong Since 1983, we were founded in Glendale, California, and have grown to become the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, our mission is to deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives. We are proud to be an organization that embraces family values, impacting both our team members and the communities we serve.

Equal Opportunity Employer:

You’re Wanted Here

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity. We do not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.