Customer Service Assistant

Job Description

Customer Service Assistant | Limitless East Marketing

The Tone:
This role at Limitless East Marketing contributes to a company that crafts strategies to inspire and connect with audiences, aiming for measurable brand results. The Customer Service Assistant serves as the initial contact for customers, providing essential support to ensure a consistently positive experience. This position plays a crucial role in assisting customers, which is key to the company’s ongoing success and reputation.

The TL;DR
• Role: Full Time
• Type: Full-time
• Mission: Ensure customer satisfaction by addressing inquiries, resolving issues, processing orders, and providing product information.
• Tech Stack: customer service software, CRM systems

What You’ll Actually Do
• Respond to Inquiries: Respond promptly and professionally to customer inquiries across various channels, ensuring a consistent and high-quality service experience.
• Assist with Orders: Actively assist customers with product selection, process orders accurately, and facilitate returns with ease.
• Resolve Issues: Proactively resolve customer complaints and issues efficiently and empathetically, striving to achieve complete customer satisfaction.
• Maintain Records: Maintain accurate and detailed records of all customer interactions and transactions within systems.
• Collaborate with Teams: Collaborate effectively with other internal teams to provide thorough, integrated solutions to complex customer problems.

The Must-Haves
• Background: Early Career. Required: High school diploma or equivalent.
• Experience: No specific years of experience are listed as required.
• Skills: Excellent verbal communication, Excellent written communication, Strong interpersonal skills, Problem-solving abilities, Ability to manage multiple tasks and priorities effectively.
• Bonus: Experience using customer service software and CRM systems; additional customer service training or certification.