Bell Attendant

Job Description

Bell Attendant | Hyatt Regency Columbus

The Tone:
This is a full-time role at Hyatt Regency Columbus, located in Columbus, OH. Hyatt Regency Columbus operates a prominent hotel featuring 633 renovated guest rooms and 70,000 square feet of meeting space. Strategically connected to the Greater Columbus Convention Center and near the Short North Arts District, the hotel serves as a key destination in downtown Columbus. As a Bell Attendant, you are a vital front-line representative, directly shaping the guest experience and ensuring comfort and efficiency from arrival to departure.

The TL;DR
• Role: Full Time
• Location: Columbus, OH (In-person)
• Team: Collaborates closely with the Front Office and Valet teams.
• Mission: Ensure guests are efficiently escorted and their personal items are transported to and from guest rooms, guaranteeing a smooth and comfortable experience.

What You’ll Actually Do
• Coordinate: Constantly communicate with the Front Office and Valet teams to ensure efficient guest escorts.
• Transport: Efficiently transport guests’ luggage and personal items to and from their rooms.
• Orient: Ensure guests are comfortable with their accommodations and familiar with all room offerings and features.
• Serve: Maintain a strong guest service orientation to consistently meet and exceed guest expectations.
• Engage: Utilize a highly visible position to engage in casual conversation and offer hotel or local recommendations.

The Must-Haves
• Background: Entry-level understanding of hospitality guest service.
• Experience: Not explicitly stated, but prior experience in customer-facing roles is beneficial.
• Skills:
• Refined verbal communication skills.
• Physical capability to stand for long periods, walk moderately, and lift, push, or pull up to 30lbs.
• Ability to engage comfortably in conversation with guests.
• Commitment to delivering a high level of customer service.
• Flexibility to work a varied schedule including evenings, weekends, and holidays.
• Bonus: Enthusiasm, a hands-on mentality, and a desire to satisfy guest needs. Demonstrates Hyatt Values including Empathy, Integrity, Respect, and Inclusion.