Loan Assistant

Job Description

Job Title: Loan Assistant

Austin Bank is seeking a dedicated and professional individual to join our team as a Loan Assistant. This role is crucial in supporting our lending operations, ensuring excellent customer service, and maintaining compliance with banking regulations. The ideal candidate will be a proactive team player with a strong commitment to ethics, customer satisfaction, and continuous professional development.

Essential Duties And Responsibilities:

The responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.

• Regulatory Compliance: Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
• Customer Service Excellence:
  • Exhibits superior customer service as an Austin Bank team member.
  • Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
  • Helps promote a loyal relationship between the customer and Austin Bank.
  • Greets customers and provides superior customer service.
  • Provides superior customer service.
• Team Collaboration:
  • Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
  • Assists in coordinating departmental activities. Initiates appropriate action required to expedite task completion.
  • Cross-trains in other areas to provide assistance as needed.
• Communication & Professional Development:
  • Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Takes advantage of appropriate communication channels regarding bank related business matters.
  • Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
  • Enhances professional growth and development through participation in in-service meetings, current literature, etc.
• Ethics & Confidentiality: Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally. Handles confidential and sensitive information with proper discretion.
• Loan Processing & Support:
  • Processes loans.
  • Interviews prospective customers for loans.
  • Attends loan closings.
  • Maintains ticklers pertaining to loans.
  • Maintains loan exception list.
  • Obtains credit reports.
  • Prepares required reports and files as necessary.
  • Notarizes documents.
  • Verifies port activity and file maintenance.
• Administrative & Clerical Support:
  • Answers telephone and provides information to callers or routes call to appropriate person and places outgoing calls.
  • Greets visitors, ascertains nature of business, and directs visitors to appropriate persons.
  • Schedules appointments, composes and types correspondence, reads and routes incoming mail, and performs other administrative and clerical duties.
  • Files correspondence and other records. Maintains files.
  • Resolves matters of a routine nature to conserve supervisor’s time.
• Sales & Promotion: Explains, promotes and/or sells bank products or services.
• Work Ethic & Policy Adherence:
  • Reports to work regularly and promptly.
  • Maintains established department and Bank policies, procedures and objectives and quality assurance.