Sales Professional

Job Description

Sales Professional | Fred Meyer Jewelers

The Tone:
This is a retail sales role at Fred Meyer Jewelers. The company specializes in offering a fine jewelry experience designed to transform customers’ meaningful life moments into unforgettable celebrations. Sales professionals are integral to this mission, creating an ideal and exceptional customer experience daily. They are responsible for engaging customers in a welcoming, friendly, and understanding manner, cultivating desire for products, and making fine jewelry relevant, exciting, and accessible. The company provides comprehensive training on sales techniques and product knowledge to support success in creating a refreshing and uplifting shopping journey, always upholding core values of respect, honesty, integrity, diversity, inclusion, and safety.

The TL;DR
• Role: Full Time
• Team: Collaborates with store teammates to achieve shared goals and enhance overall team performance.
• Mission: Transform customers’ meaningful life moments into celebrations worth remembering by consistently offering an approachable, special, and lasting fine jewelry experience, cultivating desire for products, and making them accessible.
• Tech Stack: Point of sale (POS) system

What You’ll Actually Do
• Customer Sales and Engagement: Model “Customer 1st” behavior to achieve personal sales targets and key performance indicators, including credit applications and protection plan attachment rates. This involves actively promoting special events like Diamond Parties and fostering life-long emotional connections through effective clienteling.
• Product Expertise and Guidance: Provide customers with in-depth knowledge of product features and benefits for all merchandise. Advise them on the quality, cuts, and value of jewelry and gems, assisting thoughtfully in the selection of mountings and settings.
• Operational Execution: Precisely operate the point of sale (POS) system, process payments, and obtain necessary credit authorizations. Meticulously follow all receiving and processing procedures, and display merchandise according to corporate merchandising plans.
• Jewelry Services and Maintenance: Inspect and clean customers’ jewelry with care, provide accurate estimates for jewelry and watch repairs, and perform essential watch services such as battery replacements and band adjustments.
• Store Teamwork and Security: Actively collaborate with teammates to achieve store goals, contribute to a positive working atmosphere, and support enhanced team performance. This also includes performing business opening and closing procedures, basic housekeeping, maintaining location safety and security, and participating in inventory processes.

The Must-Haves
• Background: Must possess a high school diploma or general education degree (GED) and be a minimum of 18 years of age. A commitment to excellence and a desire for professional growth are essential.
• Experience: Required previous experience in sales or retail roles. Prior jewelry experience is highly desired.
• Skills: Demonstrated proficiency in customer service, sales techniques for achieving targets, providing in-depth product knowledge, operating point of sale (POS) systems, maintaining confidentiality, and exhibiting accuracy with attention to detail.
• Bonus: An inherent ability to create a refreshing and uplifting shopping experience, coupled with a goal-oriented mindset and a strong desire to succeed.