Customer Service Associate

Job Description

Customer Service Associate | Lowe’s

The Tone:
This is a hands-on customer service role at Lowe’s, found in various store locations across the company’s extensive network. Lowe’s, a FORTUNE® 100 home improvement enterprise, serves approximately 16 million customer transactions weekly. This position is vital for cultivating a welcoming atmosphere where customers feel comfortable and supported. As a Customer Service Associate, you will leverage your excellent customer service skills and genuine concern for people to help shoppers navigate their home improvement journeys, offering solutions and assistance with their challenges.

The TL;DR
• Role: Part-time or Full-time
• Location: Various Lowe’s store locations
• Team: Works within a specific store department (e.g., Appliances, Paint, Pro Services)
• Mission: To welcome customers and help them find the right products and services to solve their home improvement needs.
• Tech Stack: Computers, Smartphones, Tablets

What You’ll Actually Do
• Customer Engagement: Welcome customers to Lowe’s, deliver friendly and professional service, answer questions, and guide them through their shopping or checkout.
• Product Assistance: Assist customers with locating, selecting, and handling merchandise, and occasionally loading items, to meet their home improvement needs.
• Department Maintenance: Down stock and organize merchandise by identifying empty shelf areas and replenishing supplies to ensure a well-maintained department.
• Order Fulfillment: Accurately process customer orders and deliveries to ensure merchandise is received as expected and on time.
• Merchandise Preparation: Prepare various types of merchandise based on customer needs, such as mixing paint, cutting and threading pipe, or cutting wood and blinds.

The Must-Haves
• Background: Entry-level retail, requiring fundamental abilities in reading, writing, and performing basic arithmetic such as addition and subtraction.
• Experience: A minimum of 6 months of experience utilizing computers for inputting, accessing, modifying, or outputting information, alongside 6 months of experience using common retail technology like smartphones and tablets.
• Skills: Ability to deliver friendly and professional customer service; proficiency in assisting customers with locating and handling merchandise; aptitude for organizing and replenishing stock on shelves; capability to accurately process customer orders and deliveries; and the physical stamina to lift 25lbs unassisted and perform duties that may require prolonged standing or other necessary activities.
• Bonus: Previous 6 months of experience in retail and/or customer service roles; bi-lingual communication abilities; and certifications in trades relevant to specific departments such as hardware, plumbing, or lawn and garden.