Travel Universal Banker

Job Description

Travel Universal Banker | United Community Bank

The Tone:
This is a part-time role at United Community Bank, located in a specific market area requiring daily travel to various branches. United Community Bank is seeking a customer-focused individual to provide exceptional service and support to customers across its branch network. This unique role is crucial for contributing to customers’ financial well-being by handling diverse transactions, resolving issues, and identifying appropriate financial solutions.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: In-person, various branches within a designated market area
• Pay: $34102–$49382 yearly
• Mission: Solve customer problems and facilitate their financial well-being through direct service and product solutions.

What You’ll Actually Do
• Extensive Travel: Travel daily to various branches within a designated market area to provide comprehensive banking support.
• Customer Relations: Proactively build and strengthen customer relationships by understanding their needs, perspectives, and priorities, identifying opportunities for new connections.
• Product Sales & Loans: Promote, explain, open, and renew a wide range of financial institution services, including consumer loans (excluding real-estate), IRAs, Certificates of Deposit, and safe deposit boxes, ensuring all loan packages are correct and complete.
• Transaction & Problem Solving: Perform all functions of a paying and receiving teller, such as receiving deposits, processing withdrawals, and cashing checks, while also applying product and service knowledge to effectively solve customer problems and provide timely resolutions.
• Digital Education & Team Support: Educate customers on options for managing transactions using technology and other available tools, and assist other staff members as necessary to ensure smooth branch operations.

The Must-Haves
• Background: Core domain knowledge in retail banking products and services, customer resolution, and financial wellness.
• Experience: Possessing a valid NMLS license, a minimum of 3 years of retail sales experience, and 1+ year of experience working in a financial institution.
• Skills: Knowledge of consumer credit structuring and lending practices; demonstrated analytical, accuracy, and problem-solving skills; strong verbal and written interpersonal communication skills; and experience with using and demonstrating digital products and self-service technologies.