IT Helpdesk Intern

Job Description

IT Helpdesk Intern | Red Clay Consulting

The Tone:
This is a paid internship at Red Clay Consulting, offering a hybrid work arrangement. This role provides a crucial mentorship opportunity within a professional IT environment, designed to help individuals build confidence and acquire essential skills. It’s specifically tailored for a recent graduate or student who is embarking on their IT career and wishes to gain exposure to real-world systems, support workflows, and security concepts while contributing meaningfully to the team. Candidates must be authorized to work in the US, as this position is not eligible for sponsorship.

The TL;DR
• Role: Internship
• Type: Paid Internship
• Location: Hybrid

• Team: Information Technology department, working under the direct guidance of senior IT staff.
• Mission: To assist with day-to-day IT operations, employee onboarding, and learn foundational IT and security concepts through mentorship within a professional environment.

What You’ll Actually Do
• Support Day-to-Day Operations: Assist with Tier 1 helpdesk support, responding to basic user requests and learning the process of logging and resolving IT tickets.
• Facilitate Employee Onboarding: Help prepare essential equipment and assist with basic account setup for new employees, learning corporate onboarding processes.
• Gain System Insights: Shadow IT team members to learn how support issues are diagnosed, systems are managed efficiently, and security alerts are handled professionally.
• Develop Foundational Skills: Actively ask questions, take comprehensive notes, and build foundational IT skills, gradually taking on increased responsibility.
• Explore Security Concepts: Learn foundational IT security concepts and best practices, gaining exposure to security-related work for those interested in that career path.

The Must-Haves
• Background: Recent graduate or student actively pursuing a degree or coursework in Information Technology, Cybersecurity, Computer Science, or a closely related field.
• Experience: No prior helpdesk or enterprise IT experience is required; instead, a strong genuine interest in technology and a keen desire to learn how things work is essential.
• Skills: Reliable, organized, and willing to actively ask questions; comfortable communicating effectively and confidently asking for help; demonstrates a strong task-oriented approach and manages daily responsibilities efficiently.