Sales Floor Assistant

Job Description

Sales Floor Assistant – JCPenney

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.

Primary Responsibilities

• Customer Service & Sales: Models and holds the team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems and demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory: Works closely with the Merchandise Supervisor to plan upcoming merchandise placement. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of various inventory processes, including cycle counts, system uploads, stock ledger, and Radio Frequency Identification (RFID) Scans. Contributes to the Shoe on Display restocking process, including managing mismates and ensuring stockroom organization. Participates in the restock program to identify and execute replenishment opportunities.
• SET / Visual / Environment: Assists with the SET processes by planning floor moves, strategically placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandises the selling floor to increase the rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for overall stockroom maintenance.
• Omnichannel (SVG 2-3 only): Assists with the jcp.com process, including fulfilling jcp.com orders and managing aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store (BOPIS) and Ship from Store (SFS) processes as needed.
• General Operations: Contributes to Merchandise Transfer Out (MTO), Return to Vendor (RTV), and Return to Warehouse (RTW) activities. Assists with the Defective MTO (DMTO) process, ensuring proper and timely execution of all DMTOs to maintain inventory integrity and prevent shrink. Participates in annual inventory processes.
• Performance Standards: Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a Sales Floor Assistant will possess the following key competencies:

• Results: Ability to solve problems and make smart decisions that drive sales, profit, or customer service. Executes work efficiently and effectively, inspiring strong performance in self and others.
• Ownership: Provides excellent customer service, cooperates, and builds positive, inclusive, and respectful relationships. Takes accountability for actions and outcomes.
• Intensity: Proactively finds ways to improve the customer experience. Shows the confidence and courage to do what’s right, taking action with energy and urgency.

What You Get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $16.75/Hr – USD $20.94/Hr.