Customer Solutions Intern

Job Description

Customer Solutions Intern | BS&A Software

The Tone:
This is an internship at BS&A Software. Our organization provides cloud-based ERP solutions specifically designed for local governments and utility districts across the country. Our innovative technology empowers municipalities to operate more efficiently and enhance the services they provide to their communities. This internship offers invaluable hands-on experience with enterprise software, gaining exposure to the full customer lifecycle, to develop crucial technical, analytical, and customer-facing skills.

The TL;DR
• Role: Internship
• Type: Hourly paid internship
• Team: Implementation or Customer Support teams
• Mission: Gain hands-on experience across the full customer lifecycle for enterprise ERP software, covering system configuration, implementation, training, and support.
• Tech Stack: ERP software, SaaS platforms

What You’ll Actually Do
• System Configuration: Assist with the setup and configuration of BS&A ERP software for municipal customers, including supporting the documentation of customer business processes and requirements, and helping to validate customer data following system conversions or updates.
• Customer Enablement: Help develop user documentation, training materials, and knowledge articles, and support training sessions for customers learning to use BS&A software by preparing training environments and presentations.
• Issue Resolution: Assist support specialists in investigating and troubleshooting customer issues, learn how to diagnose data issues and recommend corrective actions, and answer “how-to” questions related to using the software.
• Software Validation: Document customer interactions, case notes, and resolutions in internal systems, and test software updates while assisting with validating bug fixes or new functionality.
• Team Collaboration: Work closely with Implementation and Support team members, participate in team meetings, project reviews, and knowledge-sharing sessions, and take on individual projects designed to build product knowledge.

The Must-Haves
• Background: Early Career, currently pursuing or recently completed a Bachelor’s degree in Business, Accounting / Finance, Information Systems, Computer Science, Data Analytics, or a related field.
• Experience: Demonstrated interest in enterprise software, SaaS, or government technology.
• Skills: Strong communication skills, both written and verbal; an analytical mindset with strong problem-solving skills; the ability to learn quickly and adapt in an evolving environment; strong organizational skills and attention to detail; and the ability to work collaboratively with team members and customers.
• Bonus: Experience with Excel, data analysis, or reporting; Exposure to ERP systems or SaaS platforms; Basic understanding of databases or data structures.