Players’ Club Representative

Job Description

Players’ Club Representative | Boyd Gaming Corporation

The Tone:
This is an in-person role at a Boyd Gaming property, a premier casino entertainment company committed to continuous evolution. This position is vital for cultivating guest loyalty and driving customer retention, directly impacting the company’s success by engaging with guests and ensuring their satisfaction. The Players’ Club Representative contributes significantly to the company’s business philosophies by actively recruiting new members and enhancing the gaming experience for all guests.

The TL;DR
• Role: Full Time
• Location: In-person

• Mission: Drive customer retention and loyalty by recruiting new members, increasing guest play, and providing exceptional service.
• Tech Stack: Word processing, spreadsheets, database management, presentation software, e-mail, player tracking systems

What You’ll Actually Do
• Customer Engagement: Actively interact with customers to promote and build strong loyalty, promptly responding to all their questions, inquiries, concerns, and needs.
• New Player Acquisition: Recruit new Players’ Club members through various direct sales activities, including direct mail campaigns, telemarketing, referrals, guest visitation, and event participation.
• VIP Guest Support: Assist Casino Hosts with Player Development activities, such as facilitating hotel, restaurant, and special event reservations for VIP guests.
• Complimentary Services: Issue complimentary services (comps) to eligible players strictly in accordance with established company guidelines and policies.
• Event Representation: Ensure guests are well-informed about upcoming events and actively represent the company at various functions and special events to enhance guest engagement and loyalty.

The Must-Haves
• Background: High school diploma or GED required. This is an early career role focused on direct customer service and relationship building within the gaming industry.
• Experience: One to two years of proven experience in a customer service role.
• Skills: Excellent oral and written communication skills; strong customer service and interpersonal abilities; proficiency in word processing, spreadsheets, database management, presentation software, e-mail, and player tracking systems.