Customer Sales Associate

Job Description

Customer Sales Associate | global customer engagement powerhouse

The Tone:
This is a full-time role at global customer engagement powerhouse, located in Tucson, AZ. This company boasts nearly a century of success in customer engagement, representing industry-leading brands in the insurance and wireless sectors. This role is crucial for delivering elite customer service and driving sales growth, making it an exciting opportunity for individuals eager for personal and professional development. Success in this position relies on empathy, comprehensive product knowledge, and efficient problem-solving.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Tucson, AZ
• Pay: $16–$18 hourly
• Mission: Deliver world-class customer service and drive revenue by identifying customer needs and resolving concerns for industry-leading insurance and wireless brands.
• Tech Stack: CRM tools, multi-line communication systems, advanced CRM software

What You’ll Actually Do
• Customer Support: Handle high-volume inbound calls related to auto insurance sales or wireless account management, consistently delivering world-class customer service.
• Data Management: Utilize advanced CRM software to accurately process orders, update customer records, and document account changes.
• Sales & Solutions: Drive revenue by applying extensive product knowledge to identify customer needs and troubleshoot complex concerns through effective consultative selling techniques.
• Account Management: Manage end-to-end customer lifecycles, including account activations, billing inquiries, and service upgrades, while consistently maintaining high satisfaction scores.
• Efficient Resolution: Execute multitasking strategies across multiple software platforms and communication channels to resolve inquiries with both speed and empathy.

The Must-Haves
• Background: Early Career. High School Diploma or GED required. Must be at least 18 years old and legally authorized to work in the United States, committing to a consistent 40-hour work week.
• Experience: At least 6 months of proven experience in a sales-driven environment or a high-volume retail setting, with a track record of meeting Key Performance Indicators (KPIs).
• Skills: Demonstrated proficiency in basic computer software, digital navigation, and data entry with strong attention to detail; exceptional verbal and written communication skills, with the ability to clearly explain complex product features to diverse customer demographics.