IT Help Desk Internship

Job Description

IT Help Desk Internship | WebFX

The Tone:
This is an in-person IT Help Desk Internship at WebFX, a full-service digital marketing agency based in Harrisburg, PA. WebFX has been recognized as a top workplace in Pennsylvania multiple times and is committed to strategic and sustainable global growth. This role is essential for providing crucial technical support and maintaining internal systems, ensuring smooth operations for team members and contributing to the company’s mission to deliver world-class digital marketing solutions. The internship offers an opportunity to learn and grow within a supportive environment known for its strong company culture.

The TL;DR
• Role: Internship
• Type: Flexible with hours and days
• Location: Harrisburg, PA (On-site)
• Pay: $17–$18 hourly
• Mission: Provides technical support for computer systems, software, and hardware to ensure smooth operation for team members.
• Tech Stack: Windows OS, Mac OS, business office technologies

What You’ll Actually Do
• Support: Provide technical assistance for incoming queries related to computer systems, software, and hardware.
• Maintenance: Install, modify, and repair computer hardware and software.
• Diagnosis: Run diagnostic programs to identify and resolve system problems.
• Configuration: Install and configure new Windows and Mac workstations for team members.
• Onboarding: Create new accounts and support online software configuration for incoming team members.

The Must-Haves
• Background: Bachelor’s Degree (in-progress or completed) in Information Science, Information Technology, Management Information Systems, or other related fields.
• Experience: Customer service experience in any industry; prior experience in tech support or IT Help Desk-related work.
• Skills: Outstanding written and verbal communication skills; solid understanding of Windows OS; solid understanding of Mac OS; basic familiarity with the latest business office technologies.
• Bonus: A GPA above 3.4; an interest in the web and new technologies; comfort working both independently and as part of a team; an eye for detail and dedication to high-quality work; professionalism, dependability, and a strong work ethic; self-motivation and a drive to solve challenges; proactive, creative problem-solving abilities with a can-do mindset; excellent time management skills and ability to meet deadlines; an eagerness to learn and continuously improve skills.