Customer Service Associate/Loader

Job Description

Customer Service Associate/Loader | Lowe’s

The Tone:
This is an hourly customer service and support role at Lowe’s, located within a bustling retail store environment. Lowe’s is a leading home improvement retailer dedicated to empowering customers with the products and knowledge they need to create, improve, and maintain their homes. This role is essential for ensuring that every customer receives outstanding service, that the store remains clean, safe, and well-stocked with necessary products, and that merchandise is safely handled and loaded.

The TL;DR
• Role: Full Time
• Type: Full-time or Part-time
• Mission: Ensure customers receive excellent service and a well-stocked store by safely retrieving, loading, and replenishing merchandise.
• Tech Stack: computer, smart phones, tablets

What You’ll Actually Do
• Customer Interaction: Provide friendly, professional, and engaging customer service by actively approaching and assisting customers, helping to answer their questions and facilitate their shopping experience.
• Merchandise Handling: Efficiently retrieve, load, and replenish a variety of merchandise, ensuring shelves are stocked for future customers and assisting with loading purchases into customer vehicles.
• Safety Operations: Prioritize and execute critical safety procedures when helping both customers and staff move diverse merchandise, understanding the frequent need for lifting and careful handling throughout each shift.
• Store Maintenance: Contribute to maintaining a clean, safe, and fully stocked store environment, which includes ensuring products are correctly displayed, accessible, and available for customers.

The Must-Haves
• Background: An entry-level retail support role that demands direct customer interaction, efficient merchandise handling, and consistent adherence to safety protocols within a dynamic store environment.
• Experience: 6 months of experience utilizing computer systems for information input, access, modification, or output; 6 months of experience operating common retail technology, including smart phones and tablets.
• Skills: Exceptional customer service; proficient and safe merchandise retrieval, loading, and replenishment; strong commitment to safety when moving products for customers and staff; ability to perform tasks requiring prolonged standing, sitting, and other necessary activities; capability to lift at least 25 pounds without assistance, and over 25 pounds with or without assistance; and the ability to obtain sales-related licensure or registration as legally required.
• Bonus: 6 months of general retail experience; 6 months of experience specifically as a Loader within a home improvement or hardware retail setting; 6 months of experience working in any department at a Lowe’s retail store; 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping; 6 months of industry experience inspecting, carrying, loading, and unloading product or material in or out of vehicles.