Customer Service/Warehouse Associate

Job Description

Customer Service/Warehouse Associate | Dal-Tile

The Tone:
This is a full-time, on-site role at Dal-Tile, a subsidiary of Mohawk Industries, the largest manufacturer of tile and natural stone in the United States. This position is vital for supporting the efficient operation of a Countertop location by ensuring excellent customer service and precise material handling, contributing directly to a close-knit team’s success. Dal-Tile values its employees, offering a family-friendly environment, opportunities for internal promotion, unique benefits, and a commitment to work-life balance, making it an outstanding career step.

The TL;DR
• Role: Full Time
• Type: Full-time
• Team: Close-knit team of dedicated professionals
• Mission: Provide comprehensive customer service and efficient material handling support for a Countertop location, ensuring smooth sales transactions, accurate inventory, and organized operations.

What You’ll Actually Do
• Customer Service & Sales Management: Provide comprehensive service to walk-in customers, assisting with order requirements, answering inquiries, providing samples, and offering selection guidance; this includes completing sales transactions, processing payments, reconciling DSRs and cash boxes, preparing bank deposits, balancing petty cash, and resolving customer complaints or order errors.
• Order Processing & Reporting: Execute product order duties by accurately entering customer orders, creating plant and Regional Distribution Center (RDC) orders, and completing stock replenishment orders, alongside preparing various performance reports, updating customer master files, and creating vendor orders.
• Inbound Material Management: Handle all receiving duties, including the efficient receiving and unloading of inbound material, thorough processing of inbound shipments, organized processing of stock material, and careful handling of customer returns, ensuring timely notification to management for any damaged shipments requiring freight claims.
• Outbound Order Fulfillment & Inventory: Conduct essential warehouse tasks such as precisely pulling and assembling customer orders, meticulously checking outbound orders for accuracy and completeness, performing comprehensive inventory stock checks, actively restocking and labeling vendor products, and executing daily cycle counts to maintain accurate inventory records.
• Equipment Operation & Facility Maintenance: Regularly operate crane and forklift equipment to safely move, store, and replenish materials within the facility, and proactively maintain a clean and organized working environment through tasks like sweeping, trash removal, restroom cleaning, and general office upkeep, all while diligently adhering to safety protocols.

The Must-Haves
• Background: High School diploma or equivalent experience.
• Experience: 1+ years of combined customer service and warehouse experience.
• Skills: Organization, math proficiency, strong time management, computer skills, detail-oriented approach, customer service excellence, and safety-conscious mindset.
• Bonus: Crane Forklift Experience is a plus.