Guest Service Associate

Job Description

Guest Service Associate – Worlds of Fun

Worlds of Fun is seeking a dedicated Guest Service Associate to join our team. In this role, you will be crucial in providing excellent customer service and ensuring a memorable experience for all guests visiting the amusement park. We are looking for individuals with great communication skills and a friendly, outgoing personality.

Overview of Specific Job Duties:

• Greet and assist guests in a friendly and professional manner.
• Assist guests with disabilities or special needs, ensuring their comfort and accessibility.
• Respond to guest inquiries and concerns, providing accurate and timely information about the park.
• Handle guest complaints and resolve issues in a timely and satisfactory manner to ensure guest satisfaction.
• Provide comprehensive information about park attractions, events, showtimes, and other guest services.
• Ensure guests are aware of and understand park policies and procedures for a safe and enjoyable visit.
• Assist with lost and found items, helping guests reunite with their belongings.
• Ensure guest satisfaction through proactive interaction and engagement throughout their visit.
• Be able to work outdoors in various weather conditions, including heat, cold, rain, and sunshine.

Amazing Perks and Benefits:

• Paid Training to prepare you for success.
• FREE Uniforms provided.
• FREE Admission to Worlds of Fun and all other Six Flags parks across North America.
• Free tickets for your friends and family to enjoy the park!
• 30% discounts on Food and 20% discounts on Merchandise within the park.
• Work with diverse people from here, near, and from all over the world, building unique connections.
• Exclusive employee-only events including RIDE nights, GAME nights, and FREE FOOD events!

Responsibilities:

Six Flags Entertainment Corporation is home to 42 unique and exciting properties across North America. Come join our world-class team in Kansas City at Worlds of Fun! As a valued member of our team, you’ll be instrumental in:

• Making our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interacting with diverse people of all ages and backgrounds, enriching your personal and professional development.
• Gaining valuable skills, knowledge, and experience that will benefit your future career endeavors.

Qualifications:

• Individuals who love helping others and are committed to supporting the needs of our guests and fellow associates.
• Demonstrate good judgment and a strong commitment to safety protocols and guest well-being.
• Ability to work effectively and interact positively with people from diverse backgrounds.
• Individuals with a genuine passion and excitement about WORLDS OF FUN and delivering exceptional experiences.
• Availability to include some weekdays, weekends, evenings, and holidays, as required by park operations.