Guest Service Associate

Job Description

Guest Service Associate | Worlds of Fun

The Tone:
This is a role at Worlds of Fun, located in Kansas City, MO. Worlds of Fun is part of Six Flags Entertainment Corporation, which operates 42 unique amusement properties across North America. In this role, you will be crucial in crafting positive, unforgettable experiences for every visitor, directly contributing to their enjoyment and lasting memories at the park.

The TL;DR
• Location: Kansas City, MO (In-person)

• Mission: To provide excellent customer service and ensure a memorable experience for all guests visiting the amusement park.

What You’ll Actually Do
• Guest Assistance: Greet and assist guests in a friendly and professional manner, including those with disabilities or special needs.
• Issue Resolution: Respond to guest inquiries, handle complaints, and resolve issues in a timely and satisfactory manner.
• Information Provision: Provide comprehensive information about park attractions, events, showtimes, policies, and other guest services.
• Guest Engagement: Proactively interact with guests throughout their visit to ensure satisfaction and assist with lost and found items.
• Operational Readiness: Be able to work outdoors in various weather conditions, including heat, cold, rain, and sunshine, to support park operations.

The Must-Haves
• Background: A commitment to providing excellent service and supporting the needs of both guests and fellow associates.
• Experience: Demonstrated ability to exercise good judgment and uphold safety protocols and guest well-being.
• Skills: Strong communication skills and an outgoing personality; ability to interact positively with diverse individuals; availability for weekdays, weekends, evenings, and holidays.
• Bonus: A genuine passion and excitement for Worlds of Fun and delivering exceptional guest experiences.