Retail Sales Associate / Customer Service

Job Description

Retail Sales Associate / Customer Service

Are you looking for a fulfilling retail sales associate / customer service role where you can genuinely impact and improve the lives of clients? Join our team and help us deliver exceptional experiences!

Perks & Benefits

• Competitive Hourly Pay: Earn $17.50 – $19.50 per hour, with your rate determined by experience.
• Performance Bonuses: Unlock additional earning potential through bonuses based on monthly conversion numbers.
• Medical Insurance: Comprehensive health coverage is provided.
• Complimentary Monthly Massage: Enjoy a free monthly massage at the studio as a valued team member perk.
• Commission & Additional Bonuses: Earn commission for wellness plan sales and seize opportunities to gain up to $200 in extra bonuses.

Key Responsibilities & What We’re Looking For

• Proven Sales Process Adherence: Confidently follow our established sales process to effectively sell the monthly Elements Wellness Program and cultivate lasting customer loyalty.
• Exceptional Communication & Listening: Possess a natural ability to engage in conversation, but more importantly, demonstrate a profound love for actively listening to all new, established, and prospective clients.
• Customer Service Excellence: Skillfully transform any instance of client criticism into a positive story of outstanding customer service and resolution.

Qualifications

• Retail Sales Experience (Preferred): Prior experience in retail sales is preferred, particularly in selling memberships or services in-person to potential clients.
• Spa-Like / Service Environment Experience (Preferred): Experience in a spa-like or similar customer service environment, showcasing the ability to deliver distinctive value through attention, hospitality, and execution.
• Technical Proficiency: Familiarity with modern office tools and systems; comfortable with easy-to-learn computer programs for scheduling and payment processing.
• Driven & Client-Focused: A strong commitment to fostering the best possible work environment for employees and consistently creating the best experiences for clients.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.