Auto Glass Technician

Job Description

Auto Glass Technician | Safelite

The Tone:
This is a full-time role at Safelite, requiring in-person work both in a shop and on the road. Safelite is an auto glass company, focused on providing expert repair, replacement, and recalibration services. This position is vital for delivering the frontline customer experience and contributing to the company’s commitment to building fulfilling careers and supporting employee life beyond work. Safelite aims to be the best place you’ll ever work, offering development and comprehensive benefits.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $20.25–$24 hourly
• Mission: Complete vehicle glass repairs, replacements, and recalibrations safely, efficiently, and with exceptional customer service.
• Tech Stack: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”), work order and customer administration systems, Safelite’s handheld Mobile Resource Management (MRM) technology, computerized diagnostic tools

What You’ll Actually Do
• Service: Perform all vehicle glass repair and replacement services at a Safelite shop or via mobile offerings, ensuring safety, quality, and exceptional customer service.
• Recalibration: Recalibrate automotive safety systems by troubleshooting and completing diagnostic testing.
• Technology Use: Proficiently operate Safelite’s industry-leading tools, technologies, and administration systems to complete jobs efficiently.
• Vehicle Operation: Safely operate company and customer vehicles throughout the workday, adhering to all monitoring protocols and laws.
• Customer Interaction: Communicate with scheduled customers in person, via text, and by phone, and present, promote, and sell Safelite promotional items and services.

The Must-Haves
• Background: Must be 18 years of age or older and possess a Safelite SafeTech™ certification.
• Experience: A valid state-issued driver’s license is required to operate company vehicles, and paid training is provided to ensure proficiency in all aspects of the role.
• Skills: Ability to safely and effectively use various hand tools and power tools; proficiency in using computerized diagnostic tools for recalibration and troubleshooting; capability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds; strong problem-solving and troubleshooting abilities; effective oral and written communication skills in English.
• Bonus: High School Diploma GED/Equivalent is preferred.