HashiCorp Solutions Engineer

Job Description

About the Job

At IBM Global Sales, we are at the forefront of innovation, collaboration, and expertise, dedicated to helping our clients overcome their most complex business challenges. Operating across diverse industries and geographies, you will engage with colleagues, clients, and partners to co-create bespoke solutions that drive digital transformation and deliver lasting impact.

Our success in Global Sales is built upon a foundation of curiosity, empathy, and collaboration. You will merge your technical understanding with strong interpersonal skills, fostering trusted relationships and crafting solutions that enhance both business outcomes and societal well-being. IBM provides a robust framework for career growth, including world-class onboarding, continuous learning opportunities, and a supportive culture. Join us and become a vital part of a global team passionate about pioneering innovation and making a tangible difference.

Your Role and Responsibilities

As a key member of our team, your responsibilities will include:

• Collaborating on Design & Execution: Partner with the Resident Solutions Architect (RSA) to design and plan the implementation and integration of HashiCorp tool(s) within the scope of client engagements.
• Technical Solution Execution: Implement the technical customer solution plans meticulously designed by the Resident Solutions Architect (RSA) assigned to your accounts.
• HashiCorp Solution Management: Design, implement, and manage HashiCorp enterprise solutions.
• Third-Party Integrations: Assist in the design and configuration of seamless third-party integrations with HashiCorp enterprise solutions.
• Documentation & Automation: Create essential support documentation, automation scripts, runbooks, and other relevant collateral pertaining to HashiCorp enterprise solutions.
• Software Maintenance: Aid in the application and execution of software patches and upgrades for HashiCorp enterprise solutions, specifically within non-production environments.
• Consultation & Integration: Provide expert consultation to various application, platform, and operations teams on integrating their tools, applications, and services with HashiCorp tools.
• Cloud Transformation Support: Execute specific tasks crucial to our customers’ cloud transformation journeys, particularly as they relate to the HashiCorp product suite.
• Automation Development: Build robust automation for the deployment, management, and ongoing operation of one or more of our HashiCorp solutions.
• Operating Model Alignment: Assist customers in aligning their people, processes, and workflows with the modern Cloud Operating Model.
• Cloud Consumption Redefinition: Articulate and refine the cloud consumption model, specifically in relation to the HashiCorp Tao of workflows.
• Developer Velocity & Governance: Directly impact developer velocity while simultaneously satisfying critical objectives related to governance, risk, and controls.
• Business Value Communication: Be acutely aware of and effectively communicate the significant business value of the HashiCorp product suite to customers.
• Technical Functionality Articulation: Clearly articulate the technical functionality of HashiCorp products and additional third-party integrations to practitioners, product owners, and managers.
• User Education & Guidance: Educate and advise customer users on how HashiCorp tools can enable and simplify the adoption of the Cloud Operating Model as an integral part of their cloud transformation journey.
• Best Practices Education: Educate individual contributors on industry best practices concerning system administration, service administration, automation, and observability.
• Customer Background Checks: Be subject to additional background checks and screening procedures performed by the customer, as required.

Required Technical and Professional Expertise

To succeed in this role, you should possess:

• Operating Systems: Proven experience operating both Linux and Windows systems.
• Software Development Fundamentals: Basic understanding of the Software Development Lifecycle (SDLC), CI/CD pipelines, and version control solutions.
• Infrastructure as Code: Basic understanding of Infrastructure as Code (IaC) principles and practices.
• Public Cloud Exposure: Exposure to and understanding of at least one public cloud service provider (e.g., AWS, Azure, GCP) and their most common services.
• Collaboration: The ability to work effectively and collaboratively in group environments.
• Independence: The ability to work independently, executing tasks based on a provided roadmap with minimal supervision.
• Communication: The ability to explain complex technical topics clearly and simply to diverse audiences.
• Security & Compliance: Familiarity with common security and compliance requirements relevant to enterprise solutions.