Entry Level Customer Service Representative – Work From Home

Job Description

Entry Level Customer Service Representative – Work From Home | Global Hotel Network (via TEKsystems)

The Tone:
This is a contract-to-hire role at Global Hotel Network, with a permanent work-from-home opportunity once converted, specifically for candidates who live in Phoenix, AZ or the surrounding area. Join one of the world’s largest hotel call centers, a global network of hotels celebrating 75 years of hospitality and offering accommodations in over 100 countries. This role is essential for assisting guests and travel agents with booking reservations and addressing inquiries, contributing directly to guest satisfaction and the company’s long-standing reputation for service.

The TL;DR
• Role: Contract
• Type: Full-time
• Location: Remote (Phoenix, AZ or surrounding area)
• Pay: $17–$18.7 hourly
• Mission: This role ensures seamless reservation experiences and resolves guest inquiries for a global hotel network.

What You’ll Actually Do
• Guest Engagement: Answer incoming calls from prospective guests and travel agents.
• Reservation Management: Assist guests with booking new reservations or updating prior requests.
• Inquiry Resolution: Handle all general questions or inquiries related to hotel accommodations.
• Shift Flexibility: Work any assigned 8-hour shift, Monday through Sunday, including mandatory weekend availability.
• Performance Goals: Strive to meet performance goals to earn additional monthly incentives.

The Must-Haves
• Background: Entry-level experience in customer service, call center operations, or hospitality is beneficial.
• Experience: Ability to work varied shifts, including mornings, evenings, and weekends, within the provided shift windows.
• Skills: Reliable high-speed internet at home is required to perform duties remotely.
• Bonus: Must live in Phoenix, AZ or the surrounding area to be considered for this remote position.