Entry-Level Help Desk Analyst

Job Description

Entry-Level Help Desk Analyst

Location: New York City (Onsite, 5 days per week)

About the Role:

We are seeking an Entry-Level Help Desk Analyst to support a large university environment in New York City. This role is ideal for recent Computer Science graduates with internship experience looking to begin their career in IT support within a fast-paced, user-facing academic setting. The position provides hands-on exposure to enterprise technology across both macOS and Windows platforms.

This role offers an excellent entry point into enterprise IT, providing valuable hands-on experience and opportunities for professional growth within a well-established university environment.

Key Responsibilities

• Provide first-level technical support to faculty, staff, and students through in-person interactions, phone calls, email, and a ticketing system.
• Troubleshoot hardware and software issues on Mac and Windows devices.
• Assist users with account access and password resets.
• Install and configure laptops, desktops, printers, and peripheral devices.
• Document issues and resolutions clearly within the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain a strong focus on customer service in a high-volume university environment.
• May involve supporting new user onboarding, classroom technology, and general office IT needs.

Required Qualifications

• Bachelor’s degree in Computer Science or a related field.
• At least one internship or co-op focused on IT support, help desk, or desktop support.
• Foundational knowledge of Windows and macOS operating systems.
• Familiarity with common productivity tools such as Microsoft 365.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• A professional demeanor, eagerness to learn, and a customer-first mindset.

Preferred Qualifications

• Prior experience supporting users in an academic or enterprise environment.
• Familiarity with ticketing systems such as ServiceNow or Jira.
• Exposure to tools like Active Directory or Azure AD.
• Interest in pursuing IT certifications such as CompTIA A+ or Network+.

Work Environment & Physical Requirements

• Ability to work onsite in New York City five days per week.
• Ability to lift and move IT equipment such as laptops, monitors, and peripherals as needed.

Equal Opportunity Employer: We are committed to creating diverse and inclusive environments. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.