Product Performance & Validation Intern

Job Description

About the Job: T-Mobile Internship – Product Performance & Validation

T-Mobile is a leader in innovation, having disrupted the wireless industry by reinventing customer service and bringing real 5G nationwide. We are actively shaping the future of technology in wireless and beyond, offering exciting and rewarding career opportunities. We invite you to grow with us, make big things happen, and #BEYOU with us. Together, we won’t stop!

Program Overview

This is an 11-week paid learning experience designed to provide hands-on experience, training, and a strong foundation for a bright future. As an intern, you will:

• Connect and Network: Engage with other interns and leaders within the company.
• Innovate with Mentors: Work with mentors who will challenge you to develop meaningful skills.
• Contribute Creatively: Apply your creativity and outstanding ideas alongside T-Mobile employees.
• Make an Impact: Take on hands-on projects that offer the chance to create an immediate impact.

What It’s Like on Our Team

Our team is critical for ensuring that products deployed on the T-Mobile network are seamless, defect-free, and deliver best-in-class performance. We are responsible for:

• Rigorously testing devices and features to validate interoperability and optimize network performance.
• Designing and building innovative solutions and metrics to measure real-world product performance, directly informing launch decisions.
• Collaborating closely with cross-functional partners across engineering, marketing, and operations to protect and elevate the end-to-end customer experience.

What You’ll Do

As an intern, you will gain practical experience in product validation and problem-solving. Your responsibilities will include:

• Device Log Analysis: Learn and utilize industry-standard device diagnostic tools, such as QXDM, to collect and analyze device logs.
• Performance Investigation: Review drive test reports, investigate logs, and help identify failures or performance gaps.
• Reporting & Insights: Prepare benchmark reports, highlighting key insights, and clearly document observed issues.
• Issue Triage & Presentation: Participate in end-to-end issue triage and present findings to the broader team, enhancing your problem-solving and communication skills.

Key Responsibilities

• Learn and use device diagnostic and log analysis tools (such as QXDM) to collect data, analyze drive test results, and identify device or network issues.
• Prepare benchmark and analysis reports, highlighting performance gaps, failure trends, and actionable insights.
• Participate in end-to-end issue triage by collaborating with the team and presenting findings and recommendations clearly to stakeholders.

What It Takes

We are looking for candidates with:

• Demonstrated Analytical Skills: A strong understanding of wireless communication principles and technologies.

Minimum Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• Must be actively enrolled in a Bachelor’s or Graduate degree program.
• Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships.

Important Note: Employer does not sponsor work visas for this position. This also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Relocation Assistance: May be provided to program participants who reside more than 50 miles from the internship location.

Compensation: Intern wages range from $26/hour to $47/hour. The successful candidate’s actual pay will be based on education/STEM vs non-STEM designation.

Never Stop Growing!

At T-Mobile, we believe in a “jungle gym of possibilities” for career growth. We are committed to helping our employees grow because this shared drive propels our business and culture forward. By applying, you are investing in your career growth and living our values.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination, retaliation, or harassment based on these factors is strictly prohibited.

Accommodation: If you are an individual with a disability and require reasonable accommodation at any point in the application or interview process, please contact us by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this channel is exclusively for accommodation requests and cannot be used for application inquiries or general position information.