Assistant Property Manager

Job Description

Assistant Property Manager | CubeSmart

The Tone:
This is a full-time role at CubeSmart, a leading provider of self-storage solutions dedicated to making a difference for its customers and team members. As an Assistant Property Manager, you will be a crucial part of our property management team, responsible for the effective oversight and maintenance of your assigned property. Your contribution in delivering exceptional customer service and ensuring property standards are met is highly valued, embodying our core belief that “you count” in everything we do.

The TL;DR
• Role: Full Time
• Type: Full-time
• Mission: To effectively manage and maintain assigned self-storage properties, ensuring a superior customer experience through excellent service and sales, while consistently upholding high standards of facility cleanliness and safety.
• Tech Stack: Point-of-Sale System (POS)

What You’ll Actually Do
• Customer Service Excellence: Develop strong customer relationships by actively identifying self-storage needs, providing appropriate solutions, and consistently delivering a “WOW!” or 5-Star service experience during all interactions.
• Sales and Leasing Management: Achieve monthly sales goals and metrics by efficiently renting self-storage spaces, selling store merchandise, managing the complete leasing process, and accurately processing customer payments using the Point-of-Sale System.
• Financial Operations: Manage daily financial tasks including completing bank deposits and making proactive courtesy calls to customers regarding late payments to ensure smooth property operations and revenue collection.
• Property Showings and Security: Conduct daily walks of the property to perform essential lock checks and to professionally show available units to prospective customers, ensuring property security and accessibility.
• Facility Upkeep: Maintain a clean, safe, and welcoming storage facility that meets all company guidelines by performing various maintenance tasks such as mopping, sweeping, changing light bulbs, cleaning storage units, and safely operating storage doors (up to 50 lbs.).

The Must-Haves
• Background: A positive and outgoing personality coupled with a genuine passion for helping people, forming the foundation for exceptional service delivery.
• Experience: Proven track record in delivering high-quality customer service to a diverse customer market, capable of building rapport and trust.
• Skills: Foundational computer proficiency to manage administrative tasks and utilize the Point-of-Sale System effectively.