Customer Service Associate

Job Description

Customer Service Associate | Lowe’s

The Tone:
This is a customer service role at Lowe’s. Lowe’s is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. This role is crucial for ensuring customers feel comfortable and supported while shopping, helping them successfully navigate their home improvement challenges. You will use your top-notch customer service skills and genuine care for people to make a significant impact on the customer experience.

The TL;DR
• Role: Full Time
• Type: Part-time, Full-time career path
• Mission: To ensure customers feel comfortable and supported while shopping at Lowe’s by helping them successfully navigate their home improvement challenges.
• Tech Stack: Computer (for inputting, accessing, modifying, or outputting information), common retail technology (e.g., smartphones, tablets)

What You’ll Actually Do
• Customer Welcome: Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Merchandise Assistance: Assist customers with locating and handling merchandise, guiding them through product selection.
• Stock Management: Down stock merchandise by identifying empty areas on shelves and replenishing supplies within your assigned department.
• Order Fulfillment: Process orders and deliveries accurately to ensure customers receive merchandise as expected and on time.
• Product Preparation: Prepare merchandise in your department based on specific customer needs, such as tinting and mixing paint, or cutting and bundling wood.

The Must-Haves
• Background: No specific degree required; suitable for early career individuals focusing on customer service.
• Experience: 6 months experience using a computer for data management and 6 months experience using common retail technology such as smartphones and tablets.
• Skills: Proficiency in reading, writing, and performing basic arithmetic; ability to lift 25lbs unassisted; strong customer service and engagement capabilities.
• Bonus: 6 months of retail and/or customer service experience; bi-lingual skills; certification in a trade related to a department (e.g., hardware, kitchen, plumbing).