Entry Level Account Manager

Job Description

Entry Level Account Manager

This is a 100% remote position, requiring work hours from 8:30 am until 5:30 pm MT, with a 1-hour lunch break, for a total of 40 hours/week. The compensation is an hourly rate of $20-$24 per hour.

Benefits

• Medical/Dental/Vision coverage
• 100% 401k matching
• 26 Annual Days of PTO, comprising:
  • 11 annual paid holidays
  • 15 flexible days of annual paid time off per year
• PTO increases over time with company tenure

Job Responsibilities

Specific responsibilities for this role include:

• Identify and engage new client opportunities.
• Reconnect with former clients to restore business relationships.
• Conduct 30+ daily calls, arranging meetings with both prospects and those needing reactivation.
• Provide quotes for client casework and promptly enter cases as received.
• Consistently maintain—and surpass—customer satisfaction among current clients.
• Seek referrals from clients once their satisfaction with services has been confirmed.
• Log all outreach and activity details thoroughly in Salesforce.
• Guarantee that all records entered in Marksmen’s system are accurate, comprehensive, and free of errors.
• Rapidly schedule appointments for the sales team.
• Participate in weekly sales training programs.
• Achieve or exceed all key performance indicators for the position.
• Collaborate proactively with Marksmen management to address any client questions or concerns.
• Manage and prioritize competing deadlines and tasks effectively.
• Embody company’s core values in your daily actions.

Skills

To perform successfully in this position, you need these skills:

• Demonstrates a strong sense of urgency.
• Maintains excellent organization and task prioritization skills.
• Listens attentively without interrupting customers.
• Responds promptly and thoroughly to customer needs.
• Displays keen attention to detail and follows explicit instructions.
• Handles questions and leadership guidance effectively.
• Communicates clearly and convincingly in both positive and negative situations.
• Navigates challenging or emotional customer interactions with friendliness.
• Shows respect toward colleagues and clients.
• Remains objective and receptive to different perspectives.
• Upholds high ethical standards and integrity.
• Delivers on commitments reliably.
• Possesses a positive sense of humor.
• Is consistently punctual.
• Takes responsibility when facing complex or difficult matters.

Experience & Qualifications

Qualified candidates will have the following experience:

• Internet search skills (required)
• Associate degree or higher education (required)
• Minimum of 2 years’ account management background (preferred)
• Experience with Salesforce (preferred)
• At least 2 years in customer service roles (preferred)
• Intellectual property and domain name experience, legal experience or fluency in other languages is a plus.

We are willing to train the ideal candidate. Attention to detail is important. If you consider yourself outgoing and love talking with people, this may be a great fit for you!