Universal Banker (Bank Teller)

Job Description

Universal Banker (Bank Teller) | Centier Bank

The Tone:
This is a full-time traveling role at Centier Bank, supporting branches across the Northwest Indiana, Michiana, Indianapolis, Lafayette, and Fort Wayne markets. Centier Bank is dedicated to fostering an inclusive culture, valuing associates who embody a servant heart and deliver remarkable service. This role is crucial as the primary client ambassador, ensuring exceptional client experiences and deepening relationships through comprehensive financial guidance.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Traveling (Northwest Indiana, Michiana, Indianapolis, Lafayette, Fort Wayne Markets)
• Pay: $19.00 hourly
• Mission: Owns the delivery of remarkable client experiences through comprehensive financial guidance and the effective management of daily branch operations.
• Tech Stack: MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet

What You’ll Actually Do
• Client Ambassador & Service Excellence: Serve as the front-line client ambassador, providing remarkable experiences and the highest levels of quality service in a friendly, positive, and professional manner, while establishing rapport and displaying a caring attitude.
• Financial Guidance & Relationship Deepening: Identify client needs, recommend and explain solutions for banking products, services, and digital channels, handle objections, and proactively participate in servant sales processes to onboard new clients, deepen existing relationships, and achieve individual, branch, and organizational goals.
• Transaction Management & Operational Efficiency: Accurately perform basic teller transactions including accepting deposits and loan payments, verifying cash and endorsements, cashing checks, issuing money orders and official checks, and redeeming savings bonds, while ensuring daily drawer balance.
• Branch Support & Compliance: Assist in daily branch operations such as verifying currency shipments, balancing cash machines, ATMs, and branch vaults, supporting associates with balancing, and maintaining strict compliance with BSA/AML/OFAC regulations and client confidentiality.
• Community Engagement & Professional Growth: Represent Centier professionally through community involvement and volunteerism, and engage in personal development activities to maintain a comprehensive knowledge of bank offerings and facilitate career growth.

The Must-Haves
• Background: High School diploma or equivalent.
• Experience: Minimum of six months customer service/cash handling experience is desirable.
• Skills: Working knowledge of PC software including MS Windows, Office Suite, Outlook, SharePoint, and various bank-approved systems like CSI NuPoint, IMM, and Smartsheet, with the ability to adopt new technologies; strong communication and consultative skills to identify financial needs, recommend solutions, and resolve client problems efficiently; high attention to detail for data entry, document sorting, verifying written materials, authenticating currency, and accurately handling all monies assigned; ability to work well in a team environment, assist fellow associates with tasks, and potentially mentor new tellers.
• Bonus: Banking experience.