Cashier

Job Description

Cashier | Coach

The Tone:
This is a Cashier role at Coach, located in West Palm Beach, FL. Coach is a global fashion house founded in New York in 1941, known for modern luxury accessories and lifestyle collections, crafted to last. This role is essential for delivering an authentic Modern Luxury customer experience, maintaining efficient checkout operations, and building customer relationships within a supportive and collaborative team environment.

The TL;DR
• Location: West Palm Beach, FL
• Pay: $15–$19.5 hourly
• Mission: This role ensures accurate and authentic customer service, efficient transaction processing, and the development of lasting customer relationships with Coach customers.
• Tech Stack: Cash register systems, iPad/laptop, Mobile POS, Internet

What You’ll Actually Do
• Service Delivery: Deliver renowned and authentic service that creates a Modern Luxury customer experience for every customer.
• Collaborative Support: Support an environment of teamwork, trust, and collaboration with peers, customers, and supervisors.
• Relationship Building: Capture customer information to maintain and build long-term relationships with customers.
• Operational Compliance: Maintain organization and cleanliness of the cashwrap and ensure checkout operations comply with Coach policy.
• Transaction Management: Complete each transaction accurately by identifying sales associate productivity without disrupting the service environment.
• Customer Resolution: Resolve customer concerns and meet customer needs in a timely manner through solution-oriented and forward thinking, involving a manager when necessary.

The Must-Haves
• Background: High school diploma or equivalent.
• Experience: 1-3 years of previous selling/cashier experience.
• Skills: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), and ability to communicate effectively with customers and team (both oral and written).
• Bonus: Previous selling/cashier experience in a luxury retail service environment preferred; possesses current knowledge of fashion trends and competition in the marketplace; college degree preferred.