Applebee’s Carside

Job Description

Applebee’s Carside | Flynn Group

The Tone:
This is an on-site role at Applebee’s, part of the Flynn Group, which began its journey in 1999 and has grown into the largest franchise operator in the world, encompassing seven premier brands across various segments. As an Applebee’s Carside team member, you contribute directly to the company’s primary mission: to be the premier operator within each of its brands, upholding core values like ‘Care Genuinely for People,’ ‘Play like a Champion,’ and ‘Win as One.’ In this vital role, you serve as the guest’s initial point of contact over the phone and their lasting impression during carside or to-go order delivery, making your commitment to service with a smile and anticipating needs paramount.

The TL;DR
• Role: Flexible
• Type: Flexible
• Location: On-site (specific location varies)

• Mission: To serve as the guest’s initial point of contact and final impression for to-go and carside orders, ensuring guest satisfaction through positive interactions and anticipation of needs.

What You’ll Actually Do
• Communicate: Engage clearly and positively with guests both over the phone and in person.
• Deliver: Efficiently transport carside and to-go orders to guests with a welcoming demeanor.
• Recommend: Guide guests through the menu by offering thoughtful recommendations.
• Anticipate: Proactively identify and address guest needs to guarantee a satisfying experience.

The Must-Haves
• Background: Must be at least 18 years old with a strong commitment to making a positive impact on guest experiences.
• Experience: Entry-level experience in customer service or a related field is beneficial, alongside a proven ability to communicate effectively with diverse individuals.
• Skills: Effective verbal communication, positive interpersonal skills, and a guest-centric approach to service.