Technical Solutions Engineer

Job Description

About the Job: Technical Solutions Engineer at Epic

This position is based at Epic’s campus in Madison, WI, and requires relocation to the area. Epic recruits nationally and provides financial relocation assistance.

Problem-solving with a Purpose

As a Technical Solutions Engineer at Epic, you will play a crucial role in impacting the healthcare experience of 305 million patients globally. You will collaborate closely with customer counterparts to address mission-critical and complex software challenges that extend far beyond basic troubleshooting. Your responsibilities will include:

• Diagnosing intricate problems within Epic’s software.
• Identifying and developing effective solutions.
• Managing the implementation of these solutions, often across multiple physical locations and involving various stakeholders.

Learn more about this team and role at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Innovative Health Systems and Impact

You will have the opportunity to work with and support some of the most innovative and top-ranked health systems in the world. Epic’s customer community includes prestigious institutions such as:

• Mayo Clinic
• Johns Hopkins
• Cleveland Clinic
• Kaiser Permanente
• Leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many others.

Live Affordably in a Rising Tech Hub

Epic’s campus is situated just outside Madison, Wisconsin. Madison is recognized as the second fastest-growing market for tech talent in the U.S. and is home to the state capital and the University of Wisconsin. This vibrant city, surrounded by water, has garnered numerous accolades, including:

• America’s Greenest City (NerdWallet)
• Best City for Renters (SmartAsset)
• Fittest City in America (Fitbit)
• Third Best Metro in the US for Young Professionals (Forbes Advisor)

More Than Just Important Work: Epic’s Unique Culture and Benefits

Epic offers a distinctive work environment designed to enhance productivity and well-being:

• Uniquely Themed Campus: Designed to facilitate productivity whether you’re in your office, a conference room, or a comfortable common area.
• Restaurant-Quality Meals: Prepared by talented chefs from across the country, available at a subsidized cost.
• Sabbatical Program: After five years of service, employees earn a four-week paid sabbatical to travel anywhere in the world. Past sabbaticals include kayaking in Patagonia, attending concerts in Ireland, building libraries in Tanzania, and running marathons in Antarctica.
• Comprehensive Benefits: A robust package to support your health, happiness, and career growth.
• Merit-Based Compensation: Reflecting your impact on the company and customers, with eligibility for annual raises, bonuses, and stock grants, giving you a stake in Epic’s success.

Diversity, Equity, and Inclusion

Epic is an Equal Opportunity Employer, believing that inclusive teams are essential for designing software that supports quality care for all patients. Diversity, equity, and inclusion are core principles. For the full non-discrimination statement, please visit https://careers.epic.com/EEO.

Required Qualifications

• Bachelor’s degree or greater.
• A history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• Relocation to the Madison, WI area (reimbursed).
• COVID-19 vaccination.