Retail Sales Consultant

Job Description

Job Title: Retail Sales Consultant (Part-Time)

Hours: 17.5 hours per week

About Travelex

Join Travelex, the world’s leading foreign exchange company, established in 1976. With over 1,100 stores globally, we are passionate about retail and travel. Our core mission is to deliver unparalleled customer service, playing a crucial role in our customers’ travel experiences.

The Opportunity

We are seeking a self-motivated, friendly, and experienced retail or customer service professional to join our dynamic Retail Team. As a Retail Sales Consultant, you will be the face of Travelex, representing our brand by:

• Promoting our exciting range of travel money products.
• Exceeding customer expectations with every interaction.
• Taking ownership of the Travelex store as if it were your own business.

Key Accountabilities

• Customer Service Excellence: Consistently deliver outstanding customer service and achieve individual KPIs/targets.
• Sales Maximisation: Proactively promote and sell our full Travelex product range to all customers.
• Digital Engagement: Embrace and leverage social media platforms (Google reviews, Facebook, Instagram) to enhance brand presence and customer engagement.
• Operational Management: Monitor stock levels, thoroughly investigate any overs or shorts (discrepancies), and report findings accurately.
• Compliance: Adhere strictly to all company and location policies, procedures, and legal requirements.

Your Experience & Attributes

• Passion for Travel: A genuine enthusiasm for travel coupled with a positive, can-do attitude.
• Communication Skills: Excellent verbal communication and strong written comprehension skills.
• Team & Independent Work: Ability to work effectively both independently and as a valued member of a team.
• Numerical Aptitude: Enjoys working with numbers and pays close attention to detail in a structured environment.
• Industry Experience (Desirable): Previous experience in retail, cash-handling, and/or banking is advantageous but not essential.
• Accuracy & Detail: Demonstrated ability to handle routine activities with meticulous attention to accuracy and detail.
• Performance Driven: A strong track record of delivering performance, evidenced by increased sales or consistent achievement against KPIs.
• Relationship Building: Proven ability to build and manage strong relationships across all levels, both internally and externally.

Working at Travelex

At Travelex, our colleagues are at the heart of our success. We offer a supportive and enriching workplace environment that includes:

• Career Development: Significant opportunities for development that will enable you to thrive and advance your career.
• Comprehensive Training: Extensive training programs conducted by specialized trainers to equip you with the skills you need.
• Positive Culture: A positive, team-oriented workplace culture that values work-life balance and is inclusive and supportive.
• Ongoing Benefits: Access to a range of ongoing benefits, such as Paid Parental Leave, health & well-being programs, a vibrant social club, and more.