Intern Software Engineering

Job Description

JOB DESCRIPTION – Intern Software Engineering

Location: Reston, Virginia

Division: Ticketmaster US

Line Manager: Senior Director, Development

Contract Terms: 3–4-month Summer Internship

THE TEAM

The Integration Team is an integral part of a larger development organization dedicated to supporting Ticketmaster’s Core Ticketing platforms, notably Archtics. Archtics stands as the primary application suite utilized by major sports leagues globally, including the NFL, NHL, and NBA, as well as significant event venues. This robust platform facilitates critical functions such as CRM/retention, marketing initiatives, renewals, invoice/payment processing, comprehensive inventory control, and detailed reporting, managing over $4 billion in transactions annually.

The core mission of the Integration Team is to provide essential support to Ticketmaster’s diverse client base, encompassing major sports teams and entertainment venues. Additionally, the team fosters “Nexus” vendor partnerships, strategically enhancing Ticketmaster’s B2B offerings. This involves expanding the product portfolio with best-of-breed solution providers. Key responsibilities include: providing seamless access to data through various channels like APIs, file-based delivery, and streaming, as well as addressing a myriad of miscellaneous requests that fall outside the scope of other development teams.

THE JOB

As a Software Development Intern, you will be deeply embedded within our experienced software development team. This role offers a unique opportunity to actively contribute to the design, development, and rigorous testing of cutting-edge software solutions. This internship is meticulously structured to furnish you with invaluable real-world experience, expose you to prevailing industry best practices, and empower you to make a tangible and meaningful impact on our ongoing projects.

What You Will Be Doing

• Coding and Programming: You will actively collaborate with the development team to author well-designed, highly efficient, and maintainable code, strictly adhering to established coding standards.
• Software Design and Architecture: Contribute significantly to the design and architectural planning of software solutions, meticulously considering crucial factors such as scalability, optimal performance, and an exceptional user experience.
• Testing and Debugging: Provide crucial assistance in the thorough testing and diligent debugging of software applications to ensure they consistently meet stringent quality standards. This includes systematically identifying and effectively addressing issues through comprehensive troubleshooting.
• Collaboration: Engage in close collaboration with various cross-functional teams, including product managers, designers, and fellow developers, to consistently deliver high-quality software solutions.
• Documentation: Take responsibility for creating and meticulously maintaining comprehensive technical documentation, which includes detailed code comments, clear system architecture documentation, and intuitive user manuals.
• Learning and Growth: Cultivate a continuous learning mindset, staying thoroughly up-to-date with the latest industry trends, emerging technologies, and best practices. Actively participate in team discussions and eagerly share your insights.
• Interaction: Closely interact with senior developers, management, Project Management, Product Management, Operations, and a wide variety of teams throughout the organization, fostering a collaborative environment.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Currently pursuing a Bachelor’s degree in Computer Science or a related field, with at least 2 years of completed coursework.
• Familiarity with object-oriented programming languages, such as Java, Python, C++. Hands-on experience is a significant plus.
• Familiarity with software development methodologies, tools, and processes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a team environment.
• Eagerness to learn and adapt quickly to new technologies.

You (behavioural Skills)

• Ownership: You exhibit a profound sense of ownership over every piece of work you ship. You would never consider code “released” until you are absolutely confident in its correctness and quality.
• Passion: You take immense pride in implementing efficient monitoring, maintaining strong documentation, and ensuring proper test coverage. You are excited by the prospect of working within a modern tech stack and possess demonstrable experience with a diverse pool of technologies.
• A team player: You firmly believe that greater achievements are possible within a team context—that the collective whole significantly surpasses the sum of its individual parts. You actively seek and rely on others’ candid feedback for continuous improvement.
• Ability to make an impact: You will have the unique opportunity to work on a product that is utilized by over 500 clients in major sports and entertainment venues across multiple countries, truly making a difference.
• Interest in continuous learning: You demonstrate a keen interest in exposure to the latest and greatest technologies, actively participating in onsite tech talks and various training opportunities.
• Collaboration: You excel at partnering with a diverse group of professionals, each possessing different skills and disciplines across the organization, all striving to achieve a common goal.
• Write great code: You genuinely care about writing high-quality code, thoughtful design, optimal performance, and delivering an outstanding user experience.

LIFE AT TICKETMASTER

We are immensely proud to be a part of Live Nation Entertainment, recognized as the world’s largest live entertainment company.

At Ticketmaster, our fundamental mission is to connect people across the globe to the live events they cherish. As the world’s largest ticket marketplace and the undisputed global market leader in live event ticketing products and services, Ticketmaster processes an astonishing 550 million tickets annually across more than 35 different countries. This is achieved through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers, and theaters.

We accomplish all of this with an intense passion for Live entertainment and an inspiring, diverse culture that is driven by accessible leaders, attentive managers, and enthusiastic teams. If you share our passion for live entertainment and aspire to work at a company dedicated to helping millions of fans experience it, we eagerly encourage you to reach out to us.

Our Work Is Guided By Our Values

• Reliability – Fans and clients depend on us to power their live event experiences, and we rely on each other to make it happen flawlessly.
• Teamwork – While we celebrate individual achievements, we firmly believe we achieve greater success as a cohesive team.
• Integrity – We are unwavering in our commitment to the highest moral and ethical standards on behalf of the countless partners and stakeholders we proudly represent.
• Belonging – We are deeply committed to cultivating a culture in which all individuals can authentically express themselves, possess an equal voice, and have abundant opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are dedicated to building teams that reflect and robustly support the diverse fans and artists we serve. Every day, we aim to foster environments where everyone can be their authentic selves, contribute fully, and thrive within our company and at our events. As a growing business, we will encourage you to develop your professional and personal aspirations, embrace new experiences, and learn from the exceptionally talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.