Customer Service Representative

Operations
February 23, 2026
Full Time
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Job Description

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity

  • Competitive compensation based on experience
  • Incentives & rewards, including cash bonuses and prizes
  • Comprehensive health benefits available after 60 days of employment
  • Opportunities for career growth and internal promotions
  • Flexible remote work environment
  • Engaging and collaborative company culture

What To Expect (Job Responsibilities)

  • Handle inbound and outbound calls in a courteous and professional manner
  • Listen to customer needs and resolve issues effectively
  • Utilize systems and technology for account management tasks
  • Accurately document customer claims in the appropriate systems
  • Attend meetings and training sessions to stay updated on program knowledge

What Is Required (Qualifications)

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data entry utilizing a computer
  • Fluency in English, both written and spoken
  • Ability to work regular shifts and maintain punctual attendance

How To Stand Out (Preferred Qualifications)

  • One (1) year of experience in customer service or related fields
  • Experience working from home
  • Previous state or federal work experience

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveCompensation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

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