Strategy and Operations Lead, Google Customer Solutions

Job Description

Here is the detailed, enriched job description:

Job Title: [Implicit: Strategy & Operations Role within GCS Sales & Strategy]

Company: Google

Locations:

• New York, NY, USA
• Ann Arbor, MI, USA
• Mountain View, CA, USA
• Los Angeles, CA, USA (including Playa Vista, CA campus)
• San Francisco, CA, USA

Fair Chance Ordinances:

• Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Job:

This role is situated within the Google Customer Solutions (GCS) Sales and Strategy teams. These teams are critical to Google’s business, providing essential insights through analytics, ensuring cross-functional goal alignment, driving partnerships and new initiatives, and fostering sustainable business growth and product adoption. The focus is on aligning top-level company priorities with effective day-to-day operations and developing early-stage ideas into future growth opportunities. Team members are characterized by their experience in business strategy and operations, their analytical and strategic capabilities, and their pragmatic, results-oriented approach.

The GCS sales teams act as trusted advisors and sellers, dedicated to customer success for small- and medium-sized businesses (SMBs). This position offers the opportunity to collaborate directly with company owners, significantly impacting their growth. You will contribute to shaping the future of innovation for customers, partners, and sellers in a dynamic and collaborative environment.

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 4 years of experience in a management consulting, sales operations, business strategy, or corporate advisory role.
• 2 years of experience working with executive stakeholders.
• 2 years of experience developing business strategies or managing cross-functional initiatives.

Preferred Qualifications:

• 2 years of experience generating insights from analysis on large data sets to drive business decisions.
• Experience collaborating with multiple stakeholders across organizational boundaries.
• Experience in advertising, consultative sales, business development, or a digital media environment for a complex organization.
• Strong structured problem-solving skills combined with robust business acumen.
• Excellent communication and presentation skills, with the ability to transform complex, ambiguous topics into compelling narratives for diverse audiences.

Responsibilities:

• Draw interpretable insights from sophisticated business analyses and advanced modeling techniques.
• Design effective processes, tools, and operating cadences to achieve organizational outcomes and efficiencies.
• Develop comprehensive sales, product, or business strategies that address complex challenges and meet the needs of customers and stakeholders across various functions to drive incremental growth.
• Communicate data-driven recommendations to leadership and the broader organization through polished presentations, clearly identifying key takeaways.
• Define actionable plans and roadmaps, and align cross-functional stakeholders to ensure the successful implementation of change initiatives.

Compensation & Benefits:

• US Base Salary Range: $118,000 – $170,000 (for full-time positions).
• Additional Compensation: This role includes bonus, equity, and comprehensive benefits.
• Salary ranges are determined by role, level, and location. Individual pay is influenced by work location and additional factors such as job-related skills, experience, and relevant education or training.
• Recruiters will provide specific salary range details for your preferred location during the hiring process.
• Learn more about Google’s benefits at Google’s Benefits Page.

Equal Opportunity Employer:

Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For more information, please see Google’s EEO Policy and EEO is the Law. If you have a disability or special need requiring accommodation, please inform us by completing the Accommodations for Applicants form.