Product Management Intern

Job Description

About Zscaler

Zscaler is a leading company dedicated to accelerating digital transformation, enabling its customers to achieve greater agility, efficiency, resilience, and security. At its core, Zscaler operates a cloud-native Zero Trust Exchange platform designed to protect thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications from any location.

The company emphasizes a culture where impact in your role matters more than title, and trust is built on results. Zscaler values transparency and encourages constructive, honest debate to arrive at the best ideas faster. They focus on building high-performing teams capable of making a quick and high-quality impact, fostering a culture of execution centered on customer obsession, collaboration, ownership, and accountability. Zscaler values high-impact, high-accountability with a sense of urgency, ensuring employees are empowered to do their best work and realize their full potential. The company invites individuals driven by purpose, who thrive on solving complex challenges, and aspire to make a positive global difference, to join and help shape the future of cybersecurity. Zscaler is also committed to building a diverse team that reflects the communities and customers it serves, promoting an inclusive environment that values all backgrounds, perspectives, and emphasizes collaboration and belonging.

About the Job: Product Management Intern (AI Solutions)

The AI Solutions team at Zscaler is actively seeking a highly strategic and driven Product Management Intern for its San Jose, CA hybrid summer internship program. The core mission of this team is to build and scale innovative AI solutions that drive fundamental business transformation.

Reporting directly to the Senior AI Product Manager, the intern will play a crucial role in contributing to the strategy, roadmap, and delivery of innovative AI products. The ideal candidate will be a curious and active user of Generative AI tools, possess a strong passion for AI product development, and demonstrate the ability to influence and shape the internal product roadmap.

The internship will focus on one of three critical areas within the AI Solutions team:
• AI Platform & Agents: This area focuses on developing the foundational AI stack, including technologies like vector databases, and the creation of intelligent AI agents designed to interface with other tools.
• Applied AI Solutions: This involves working on customer-facing applications and solutions, such as enhancing the Customer Support Portal with an AI agent capable of answering questions, triaging needs, and creating support cases.
• Product Strategy & Enablement: This focus area is dedicated to driving product maturity by managing data sets, coordinating enablement campaigns, and conducting market research on emerging trends to inform the evolution of the AI platform and tools.

The intern will play an essential role in navigating the evolution of AI technology, spanning from platform development to enablement, support, and communication.

What You’ll Do (Role Expectations):
• Define and scope new features and use cases for the AI platform or customer-facing AI agents, translating business needs into clear product requirements.
• Conduct market research on emerging AI trends, competitive intelligence, and successful product strategies to inform the team’s roadmap and focus on next use cases, including consumer-focused opportunities.
• Collaborate closely with Engineering, Data Science, and UX/UI teams to guide the development lifecycle of assigned AI features or products.
• Support the Product Manager in strategic areas such as feature development, internal and external enablement campaigns, and measuring product success metrics.
• Assist in documenting product roadmaps, user stories, and feature specifications for internal stakeholders.

Who You Are (Success Profile):
• Strategically-minded: Possesses the ability to analyze market trends and technical capabilities to identify compelling and valuable product opportunities within the AI space.
• Acts like an owner: Takes full responsibility for product tasks, proactively seeking data and stakeholder input to ensure meaningful progress and results.
• Complex problem-solver: Thrives on the challenge of balancing technical constraints, business goals, and user needs to prioritize the most impactful solutions.
• High-trust collaborator: Adept at gathering input from technical experts (Engineers) and business leaders (Sales, Support) to build consensus around a product vision.
• Learner: Demonstrates a passion for new technologies, especially generative AI, and constantly seeks feedback to evolve and refine product management skills.

What We’re Looking For (Minimum Qualifications):
• Currently pursuing a degree in Computer Science, Engineering, Business, Data Science, or a related field.
• Strong foundational understanding of the AI/ML landscape, including concepts like LLMs, vector databases, and AI agents.
• Excellent written and verbal communication skills with the ability to articulate complex technical concepts to a non-technical audience.
• Demonstrated analytical skills to gather data, define success metrics, and make data-driven product recommendations.
• A motivated self-starter with the ability to manage multiple priorities in a fast-paced environment.

What Will Make You Stand Out (Preferred Qualifications):
• Prior experience or coursework specifically related to product management, strategic consulting, or software development.
• Familiarity with Agile/Scrum methodologies and product management tools (e.g., Jira, Confluence).
• Experience in conducting user research and translating customer feedback into actionable insights.
• Familiarity with minor cybersecurity concepts such as cryptography, common web application vulnerabilities (e.g., OWASP Top 10), and secure coding practices.
• Familiarity with Python for basic scripting and automation tasks.
• Familiarity with Java or similar object-oriented programming languages, enabling an understanding and review of code logic.
• Strong organizational and communication skills for managing technical documentation and working with cross-functional teams.

Compensation and Benefits:
The base pay range for this full-time position is $35 – $55 USD. This range excludes commission/bonus/equity (if applicable) and benefits, and is determined by factors such as job-related skills, experience, and relevant education or training.

Zscaler offers a comprehensive and inclusive benefits program designed to meet the diverse needs of employees and their families throughout various life stages. Benefits include:
• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more.

Zscaler is committed to providing equal employment opportunities and strives to create a workplace where all employees are treated with respect and have the chance to succeed, regardless of protected characteristics. The company also provides reasonable accommodations in its recruiting processes for candidates who are differently-abled, have long-term conditions, mental health conditions, sincerely held religious beliefs, are neurodivergent, or require pregnancy-related support.