IT Support Intern

Job Description

About the Company: Spot

Spot is a prominent player in the logistics marketplace, operating in an ever-changing landscape where employees are encouraged to make their mark. The company is built on strong relationships, offering 24/7 support through a dedicated, passionate, and proven team of logistics professionals.

Spot emphasizes a culture where initiative, drive, and teamwork are fundamental for a rewarding and fast-paced career. They provide unlimited opportunities for employees to reach their true potential, believing that effort, initiative, problem-solving, and building lasting client relationships lead to respect and rewards. Despite its leadership position, Spot maintains an entrepreneurial spirit as a core foundation of its success.

Spot Freight, Inc. is committed to equal employment opportunities, prohibiting discrimination and harassment based on various protected characteristics. They also actively work to provide reasonable accommodations for individuals with disabilities.

About the Job: IT Support Intern

The IT Support Intern at Spot is a dynamic role designed to provide front-line technology assistance to end users, both in-person and remotely. This position offers exposure to a wide array of IT Support functions within a professional office environment.

Key Aspects of the Role:

• Collaboration: Works directly alongside experienced IT Support staff.
• Exposure: Provides hands-on experience in various IT Support facets, including ticketing systems, documentation (creation and following), troubleshooting, and hardware setup.
• Interaction: Involves direct engagement with Spot employees, offering technical support and training.

Responsibilities:

• Help Desk Operations: Serve as the primary point of contact (first level of response) for incoming support requests from Spot employees.
• Support Channels: Respond to support inquiries received via email, phone calls, and in-person interactions.
• Device Management: Handle the setup, relocation, and decommissioning of Windows and Mac computers, IP phones, and various other peripheral devices.
• Documentation: Create and update knowledgebase articles for the IT Support department to improve efficiency and self-service options.
• Asset Management: Assist in maintaining an accurate inventory of IT assets and prepare devices for decommissioning, adhering to established disposal processes.
• User Account Management: Perform creation, maintenance, and decommissioning of user accounts in accordance with departmental Standard Operating Procedures (SOPs).
• Hardware Installation: Provide assistance with the installation of network, infrastructure, and other IT-related hardware when required.
• Project Participation: Engage in project-based work and other assigned duties to support IT initiatives.

Qualifications:

• Education: Must be currently pursuing an associate or bachelor’s degree.
• Preferred Majors: Candidates studying Information Technology, Cybersecurity, or other IT-related fields are preferred.

Required Skills:

• Operating Systems: Demonstrated knowledge of both Windows and Mac operating systems.
• Hardware/Software Familiarity: Comfortable with common computer hardware, software applications, and peripheral devices.
• Problem-Solving: Possess excellent analytical and problem-solving skills.
• Technical Comprehension: Ability to understand and interpret technical documentation effectively.
• Teamwork & Independence: Capable of working effectively both independently and as a collaborative member of a team.
• Communication: Exhibit professional communication abilities and strong customer service skills.

Work Environment:

• Location: This is an in-person role, requiring work between Spot’s two downtown Indianapolis locations.
• Setting: A professional office environment.
• Physical Demands: May be required to lift equipment up to 40 pounds.
• Pace: The role involves a mix of fast-paced days with significant movement on foot, alongside days spent working at a desk.

Pay Information:

• Hourly Rate: The compensation for this internship is $18 per hour.