Conversation with Hostinger
Started on January 29, 2025 at 11:38 AM Vilnius time EET (GMT+0200)

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11:38 AM | mahmooda karwani: Hello

11:39 AM | Kodee from Hostinger: Hi Mahmooda! How can I assist you today? 😊

11:40 AM | mahmooda karwani: I've been using your Hostinger SMTP, and it's set up correctly, but some users receive emails in their spam or junk folder.

11:40 AM | Kodee from Hostinger: Emails sent via Hostinger SMTP may go to spam or junk folders due to factors like the recipient's email provider filters, missing SPF, DKIM, or DMARC records, or the content of the email itself. To improve email delivery, ensure your domain's DNS records (SPF, DKIM, DMARC) are correctly set up and avoid spam-triggering content in your emails. 
 For detailed guidance, you can check this article: What to Do If Emails Go to Spam (https://support.hostinger.com/en/articles/3423286-what-to-do-if-emails-go-to-spam). Let me know if you need help setting up or checking these records!

11:41 AM | mahmooda karwani: please provide suppoer team member

11:41 AM | Kodee from Hostinger: Thank you for your message. A colleague who specializes in this topic will take over the conversation shortly and has access to the chat history, so there's no need to repeat any information. They will join as soon as possible. If you have any additional details or screenshots to share, please do so 📸. If you leave the chat, you will receive a follow-up via email.

11:41 AM | Mantas from Hostinger: Hello! It's Mantas here, I'm ready to assist you.

11:42 AM | mahmooda karwani: hello

11:42 AM | mahmooda karwani: I've been using your Hostinger SMTP, and it's set up correctly, but some users receive emails in their spam or junk folder.

11:43 AM | Mantas from Hostinger: Thank you for the information. Could you clarify what provider you use?

11:45 AM | mahmooda karwani: [Image "image.png?expires=1738145700&signature=dfc20ec3311130a88271f7bf4ab1f834812f72602fe9f1cca84d79b70853d9b4&req=dSMiEMl6mIhWWvMW1HO4zbZTMa0FYDsoV9kfbuB8mhN8dm%2BeXYbF6cxNzbgy%0AehaO%0A"]

11:45 AM | mahmooda karwani: here is smtp configration

11:47 AM | Mantas from Hostinger: It could've been due to no Custom DKIM. 
 
 [Image "image.png?expires=1738145700&signature=6d4ddf7ce49f32ee7ed9079fed6eb3f9ea4f09497a9a0ab17888d1d3b63f3ac7&req=dSMiEMl6lYNbWvMW1HO4zZwVeOZHEpSvGJ71o3WGSVxkl530qXRSpNqTuGZB%0AIB6%2F%0A"] 
I've checked and noticed that your custom DKIM was missing, which is why your emails were landing in spam. 
 To ensure your emails are properly authenticated and avoid spam issues, a custom DKIM is necessary. 
 No worries, I've added it for you following the guide below. 
 How to Add a Custom DKIM Record for Hostinger Email (https://support.hostinger.com/en/articles/6780535-how-to-add-a-custom-dkim-record-for-hostinger-email) 
 It is now verified and propagating correctly. 
 You can expect it to be working as expected within the next 24 hours. 👍 
 For further improving your email deliverability, please refer to the guide below for more insights. 
 Improve Email Deliverability (https://support.hostinger.com/en/articles/5240869-improve-email-deliverability) 
 If you have any additional questions, let me know, it would be my pleasure to answer them for you! 😊

11:50 AM | mahmooda karwani: Will this issue be resolved within 24 hours?

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Exported from Hostinger on January 29, 2025 at 11:50 AM Vilnius time EET (GMT+0200)