Workforce Management Intern

Job Description

Internship, Workforce Management Analyst, Energy (Fall 2026) | Tesla

The Tone:
This is an internship at Tesla, located on-site. Tesla is dedicated to accelerating the world’s transition to sustainable energy through its various products and services. This role is crucial for ensuring the efficient operation and high-quality customer support within Tesla Energy, directly contributing to customer satisfaction and operational excellence. The intern will gain valuable experience by engaging in projects critical to the team’s success, fostering technical, professional, and personal growth.

The TL;DR
• Role: Internship, Workforce Management Analyst, Energy (Fall 2026)
• Type: Internship
• Location: On-site
• Pay: $21.00 – $30.00/hour
• Mission: This person will forecast contact center work, analyze volume drivers, and optimize staffing to meet service goals for Tesla Energy Customer Support.
• Tech Stack: Alvaria, Oceana, MS Excel

What You’ll Actually Do
• Performance Monitoring: Monitor and adjust contact center staffing in real-time, including setting and adjusting skills, to ensure service goals are consistently met.
• Resource Optimization: Optimize the use of real-time monitoring tools and workforce management techniques to enhance resource efficiency and effectiveness within the contact center.
• Queue Analysis: Analyze current day’s queue performance against staffing plans and historical data to develop proactive strategies for meeting daily and intraday service level targets.
• Communication & Reporting: Maintain constant inter-departmental communication to gather and relay details influencing call volume delivery or schedule adherence, and provide daily performance reports to Customer Support stakeholders.
• Adherence & Issue Management: Monitor multi-site real-time adherence, and track, address, and escalate interrupted work (such as system issues), providing reallocation recommendations to leadership.

The Must-Haves
• Background: Student pursuing an internship, with a focus on forecasting and real-time management within customer support environments.
• Experience: Relevant working experience in a call center environment.
• Skills: Advanced analytical skills for analyzing historical contact volumes, strong communication and collaboration abilities, and high proficiency in MS Excel for data analysis.
• Bonus: Previous experience using workforce management tools (e.g., Alvaria, Oceana), ability to work nights and weekends as needed, and strong self-starter capabilities with the ability to work independently or within a group.