Web Operations Intern

Job Description

About Company

Lensa is a career site that helps job seekers find jobs in the US. It is not a staffing firm or agency and does not hire directly for the jobs it advertises. Instead, Lensa promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. For this specific job, Lensa partners with DirectEmployers to promote it for Ascension. When users click “Apply Now” or “Read more” on Lensa, they are redirected to the job board/employer site, where any collected information is subject to that site’s terms and privacy notice.

Ascension is the employer for this position. It is described as a faith-based healthcare organization dedicated to transforming healthcare through innovation across the continuum of care. Ascension is the largest non-profit health system in the U.S. and the world’s largest Catholic health system. Its mission is to deliver person-centered care to all, with special attention to those who are poor and vulnerable. The organization comprises over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Ascension emphasizes its commitment to its mission, vision, and values, empowering associates to give back, volunteer, and make a positive impact in their communities. It is also a military-friendly organization, promoting career flexibility and offering benefits to support military families, spouses, veterans, and reservists.

Job Description, Detailed

This job posting is for a Web Operations Intern within Ascension’s Growth Marketing and Digital Experience (GMDx) Team.

Details:
• Department: Studio Strategy Operations
• Schedule: Part-time
• Location: Remote
• Employment Type: This is a remote, hourly paid position, requiring a commitment of 20 hours/week for 12 weeks.

Overview of the Role:
The Web Operations Intern will play a supportive role in key initiatives related to website maintenance, optimization, and the enhancement of digital properties for Ascension. This position involves developing documentation, coordinating cross-functional team efforts, and supporting day-to-day project needs. It is designed for students interested in digital strategy, web content management, SEO, social media marketing, and marketing technology tools. The ideal candidate should be able to work independently, possess strong interpersonal and multi-tasking skills, and be proficient with Google Workspace tools (Docs, Sheets, Slides, Drive). The intern will gain hands-on experience within a large-scale enterprise web ecosystem and collaborate with various digital teams.

Responsibilities:
• Assist with updating content within the Content Management System (CMS), specifically Sitecore, and other managed tools like Sprinklr and Google Console.
• Provide support in community management by responding to users/patients via social media using Sprinklr.
• Support web quality assurance (QA) testing for new features, templates, and pages.
• Help maintain accurate and accessible web content, ensuring compliance with brand, style, and accessibility standards.
• Conduct keyword research and SEO optimization under the guidance of the National SEO team.
• Contribute to performance reporting by gathering web metrics and insights from tools such as Google Analytics and Amplitude.
• Document content workflows and help maintain team playbooks and process documentation.
• Participate in cross-functional team meetings and contribute ideas for improving digital experience and operations.

Requirements:

Education:
• High school diploma equivalency OR
• Enrolled in an accredited program specific to the discipline is required.

Additional Preferences:
• Currently pursuing a Bachelor’s or Master’s degree in Communications, Digital, Marketing, Information Science, UX, Computer Science, or related areas.
• Familiarity with web technologies (HTML, CSS basics), content management systems, or web analytics platforms is a plus.
• Excellent verbal communication skills with the ability to present thoughts clearly and professionally.
• Ability to rapidly respond to requests and an interest in learning new tools and technologies.
• A desire to learn in a fast-paced and ever-changing environment.
• Outstanding organizational skills and ability to prioritize assignments.
• A collaborative attitude and ability to integrate with a diverse team.
• Previous experience in healthcare or an interest in the field is a plus.

Benefits (Note: Benefit options and eligibility vary by position):
• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community