Viewer Experience Intern
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Job Description
About The Walt Disney Company
The Walt Disney Company is a global entertainment and media conglomerate known for its iconic brands and contributions to the world of entertainment, information, and inspiration. Innovation, imagination, and inclusion are at the heart of Disney, shaping the experiences they deliver and driving their success. With a global reach and a focus on collaboration, Disney fosters an inclusive work environment that prioritizes continuous learning, development, and achievement.
Job Description: Viewer Experience Intern for Disney Streaming (APAC)
This is a full-time internship opportunity, available from January to June 2025.
Responsibilities:
• Operational Performance Management:
• Compile and deliver weekly performance reports summarizing Business Process Outsourcer (BPO) performance and trending issues for various stakeholders.
• Pull ad-hoc reports on specific issues or trends related to BPO performance.
• Conduct weekly check-ins with BPOs and share business updates.
• Take and distribute meeting notes as required.
• Team Collaboration:
• Provide daily operational support to BPOs on contact drivers, customer feedback, and identify areas for improvement.
• Communicate with Viewer Experience (VX) teams across the business regarding BPO challenges.
• Collaborate with cross-functional Disney Streaming teams on product initiatives.
• Problem Solving:
• Assist with investigations, analyzing performance data to pinpoint trends and root causes.
• Review data samples to identify specific examples related to identified issues.
• Audit and troubleshoot product issues, escalating concerns to product and engineering teams as needed.
Requirements:
• Currently an undergraduate pursuing a bachelor’s degree in Business Administration or a related field.
• Must be available for a full-time internship commitment (Monday to Friday, 9am-6pm) between January and June 2025.
• Strong communication and organizational skills
• Comfortable working autonomously in a fast-paced environment.
• Self-starter with a strong sense of self-motivation.
• Passionate about improving Viewer Experience (VX) processes.
• A curious mindset with the ability to think strategically and drive results.
• Team player with a positive attitude and a strong work ethic.
• Excellent interpersonal skills and a desire to collaborate in cross-functional teams.
• Adaptable and able to manage changing priorities.
• Proficient in Google Suite and MS Office.
• Passionate about providing exceptional customer experiences.
Please note: This internship is focused on improving APAC CS processes to enhance operational efficiency, quality, and customer KPIs. The intern will report directly to the Viewer Experience (VX) Manager, APAC.
To apply: Please submit your resume with your internship availability dates (start and end dates) and your expected graduation date.
