Veterinary Receptionist

Job Description

Veterinary Receptionist | cara Veterinary

The Tone:
This is a Veterinary Receptionist position at cara Veterinary, located in Seattle, WA. cara Veterinary operates Fremont Animal Hospital, an established practice known for its dedicated animal care within a network of 10 member hospitals. This role is crucial as the welcoming face and voice of the practice, ensuring clients and their pets receive exceptional service and care from their first interaction. Your contributions directly support the hospital’s mission of putting pets first and building trust with their owners.

The TL;DR
• Role: Veterinary Receptionist
• Location: In-person, Seattle, WA
• Pay: $22–$26 hourly
• Mission: To be the welcoming face and voice of the practice, ensuring efficient client and patient interactions while embodying Cara Veterinary’s core values.
• Tech Stack: CareCredit

What You’ll Actually Do
• Welcoming Clients: Provide a warm and empathetic welcome to clients, assisting with their needs and knowing their names and reasons for visits.
• Communication Management: Efficiently manage all phone communications, including promptly answering calls, triaging urgent matters, and documenting conversations in medical records.
• Appointment Scheduling: Accurately schedule, confirm, and track patient appointments, including reminder calls and forward booking future visits.
• Record Keeping: Maintain precise medical records by recording all client interactions, messages, patient updates, and managing inbound/outbound record requests.
• Financial Transactions: Execute all financial transactions, including collecting payments, assisting with CareCredit applications, and reconciling daily financial reports.

The Must-Haves
• Background: Entry-Level. Candidates should possess a strong foundation in customer service and a genuine interest in animal welfare.
• Experience: No specific years of required experience are stated; prior exposure to a veterinary setting is beneficial.
• Skills: Demonstrable customer service, effective communication, reliability, adaptability, and the ability to obtain a Washington State Medical Clerk License.
• Bonus: Minimum 1 year of veterinary receptionist experience; interest in community outreach or marketing.