US Consumer Services Summer Internship

Job Description

Here’s a detailed description of the American Express company and the internship role:

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### About American Express

American Express boasts a rich 175-year history founded on innovation, shared values, and strong Leadership Behaviors. The company is deeply committed to supporting its customers, communities, and most importantly, its colleagues. As part of Team Amex, employees receive comprehensive backing for their holistic well-being, including numerous opportunities for skill development, leadership growth, and career advancement. American Express fosters an environment where employee voices and ideas matter, work creates a significant impact, and collective efforts help define the future of the company.

### About the Job: US Consumer Services (USCS) Summer Internship

This is a summer internship role within American Express’s US Consumer Services (USCS) team.

Business Unit/Team Specifics:
The US Consumer Services (USCS) team is responsible for managing American Express’s extensive portfolio of consumer products, services, and experiences across the U.S. This includes:
• Premium, cobrand, cash back, and lending products.
• The Membership Rewards program.
• Global Travel & Lifestyle Services.
• The Centurion Lounge network.
• Global Dining and Resy businesses.
• Various outstanding marketing programs.

The core strategy of the USCS team is to cultivate a strong premium Card business, distinguished by Membership, which connects Card Members to experiences and things they value most.

Impact of the Role:
As a summer intern, your specific responsibilities will vary depending on the team you are placed with. However, the role broadly focuses on contributing to key business areas. You will have the opportunity to:
• Assist in the management of product and marketing strategy.
• Analyze data to identify and propose growth opportunities, aiming to enhance business performance and drive growth.
• Gain an understanding of business functions and explore how new and emerging digital products or services can best serve the company.
• Build and track performance indicators to deepen insights into customer behavior.
• Conduct cost-benefit analyses to assess the feasibility of new opportunities.
• Develop relationships with various internal and external partners.
• Share best practices and offer consultancy to your team.
• Manage end-to-end marketing initiatives or other customer-focused projects, including developing and implementing tests to measure their effectiveness.
• Identify innovative ways to improve the customer experience.

Minimum Qualifications:
To be eligible for this internship, candidates must:
• Be currently enrolled in a Bachelor’s degree program.
• Have an expected graduation date between December 2026 and June 2027.

Preferred Qualifications:
Ideal candidates will possess:
• A strong passion for customer marketing, product management, payments innovation, travel and dining industries, and new technology trends.
• The ability to conceptualize and effectively “sell” ideas.
• An independent thinking style, coupled with being organized, having excellent attention to detail, and the capacity to multi-task.
• Strong analytical, problem-solving, and quantitative skills.
• A willingness to take risks and share fresh perspectives.
• Proficiency with analytical and presentation tools, specifically Excel and PowerPoint.
• Excellent written and verbal communication skills.

Salary and Benefits:
• Salary Range: $24.05 to $63.00 hourly, plus a sign-on bonus. The final pay will consider location, experience, and other job-related factors.
• Employment Eligibility: Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
• Comprehensive Benefits: American Express backs its colleagues with benefits supporting holistic well-being, including:
• Competitive base salaries.
• Flexible work arrangements and schedules through Amex Flex, offering hybrid and virtual options.
• Free access to global on-site wellness centers staffed with nurses and doctors (location-dependent).
• Free and confidential counseling support via the Healthy Minds program.
• Career development and training opportunities.

Work Model (Amex Flex):
American Express operates under Amex Flex, an enterprise working model designed to provide greater flexibility to colleagues while maintaining the unique in-person culture. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model (combining in-office and virtual days), or fully virtually.

Equal Opportunity Employer:
American Express is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. The company adheres to applicable state and local laws, including the California Fair Chance Act, regarding applicants with arrest or conviction records.